Customer Service Pembroke Pines
Resume:
MARIA
SOLIS
************@*****.***
Pembroke Pines, FL. 33025
Bright, creative and emerging professional eager to build industry career and refine customer service skills. Handles complex assignments without complaint and works great under pressure. Dependable bartender, successful providing fast, high-quality customer service to guests in bar settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
PROFESSIONAL SUMMARY
World Of Beer - Bartender
Miramar, FL • 01/24 - Current
Agave Bandido Tequila Bar - Bartender
WORK HISTORY
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
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• Counted out cash drawers and balanced totals.
Resolved guest and employee complaints to maintain complete guest satisfaction and workforce effectiveness.
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Worked with POS system to place orders, manage bills and handle complimentary items.
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Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients, and cooking methods and suggested appropriate options for food allergy concerns.
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Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
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Cultivated relationships with regular guests, providing for a warm experience where customers felt at home.
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Noted special guest requests and followed up with kitchen to confirm correct delivery.
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Increased sales significantly by upselling higher-end products to guests.
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• Followed alcohol awareness procedures for preventing excessive.
• Kept bar presentable and well-stocked to meet customer needs.
• Set up bar for operation and obtained cash bank.
• Kept alcoholic beverages well-stocked and organized to meet expected demands.
• Operated efficiently in high-volume setting cutting down wait times and still formed bonds with guests.
SKILLS
• Customer Service and Rapport
• Cool Under Pressure
• Warm and Friendly
• Transactions and Cash Handling
Conflict and Complaint
Resolution
•
• Team Player
Menu Memorization and
Presentation
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• High-Volume Dining
• Suggestive Selling
• Sales Expertise
Miami Dade College
Miami, FL.
Bachelor of Fine Arts: : Architecture
EDUCATION
CERTIFICATIONS
Certified Cardiopulmonary
Resuscitator (CPR) - 2021-2023
•
• ServSafe Certified - June 2022 Pembroke Pines, FL • 10/2020 – 01/2024 Top Golf – Lead Bartender
Miami Gardens, FL • 02/2019 – 08/2021
ROK:BRGR - Bartender
Aventura, FL • 03/2018 - 02/2019
Chili’s Bar and Grill - Bartender
Aventura, FL • 06/2017 - 02/2018
TGI Friday’s - Bartender
Miami International Airport – Miami, FL • 05/2016 - 06/2017 TGI Friday’s - Bartender
North Miami Beach, FL • 10/2014 - 05/2016
Alexandra Alveranga – Former Manager (Agave Bandido) T: 954-***-****
Leanette Reyes – Former Coworker (Agave Bandido)
T: 954-***-****
Chanise Wells – Manager (World Of Beer)
T: 904-***-****
LANGUAGES
Spanish English
Native or Bilingual Native or Bilingual
French
Elementary
REFERENCES
Contact this candidate