Financial Services Continuous Improvement

Petre M. Bajenaru

Westborough MA ***** 617-***-**** ********@****.*** www.LinkedIn.com/in/petrebajenaru

Profile

Change Agent / Six Sigma Master Black Belt / Enterprise Transformation

Strategic, forward-thinking executive with a proven record of success in leading initiatives to improve business operations and profitability indicators across various industries including healthcare, aerospace, plastics, legal and financial services. Respected, influential leader and proven change agent with expertise in identifying business needs and delivering unsurpassed quality performance, multimillion dollar financial benefits, and world class customer satisfaction.

Skills and Abilities:

Leverage value creation opportunities to improve profitability and fuel strategic growth.

Infuse accelerated sustainable growth through vision and leadership by creating positive work environments that promote and sustain performance excellence.

Cultivate partnerships and C-level alliances to support goals and gain buy-in for programs.

Deploy accelerated business solutions resulting in operational effectiveness, high quality customer experience and positive financial performance:

oEnterprise transformation through digitization and business analytics,

oEnterprise System implementation and technology adoption to improve costs.

oContinuous Improvement Methodologies training and project Implementation:

oSix Sigma, Value Stream Mapping, Lean Manufacturing; Quality Assurance: Standard Work / ISO implementation, TQM; Operation Management, Supply Chain Management, Optimization Theory, Union Negotiations,

Experience

HEALTH SOLUTIONS DIRECTOR OF QUALITY AND ASSURANCE

ELEVANCE HEALTH (FORMERLY ANTHEM INC.) WESTBOROUGH, MA 2021-2023

Responsible for re-engineering and managing the Enterprise Quality Program of the Provider Directory.

Developed and instituted management dashboard to identify and communicate daily trends across all production teams (avg 9000 random sample audits completed per month and results trended)

Aligned error trends to individual performance and long-term process re-engineering strategic initiatives.

Established new Audit processes and grew team from 12 to 20 Auditors on-shore and 60 Auditors off-shore to meet business need.

Led business transformation initiatives to Develop and Execute Quality Program for Digital Provider Enrollment process.

Partnered with operations to develop and drive the strategic operational quality plan.

Led Improved initiatives with operations to drive Quality metrics from 90% to goal of 98%

LEAD BUSINESS CONSULTANT

CVS HEALTH (AETNA) HARTFORD, CT 2016-2020

Transformation consultant for enterprise-wide business processes and services.

Developed and lead training for Lean Six Sigma Certification Program:

o(50K White, 10K Yellow, 200 Green and 50 Black Belts. Certified 100 GB and 20 BB).

Achieved Project Cost Savings in excess of $30M mentoring candidates in root cause problem solving.

Achieved Individual Project savings in excess of $15M through facilitation of high impact events and driving Lean Six Sigma methodology into business processes.

CONTINUOUS IMPROVEMENT CLIENT MANAGER

UNITED TECHNOLOGIES WESTFORD, MA 2013-2016

Continuous Improvement consultant across five Manufacturing/ Business Process sites.

Led and facilitated cross-functional teams using Kaizen and Value Stream Mapping principles resulting in $50M overall savings.

Developed and Trained Continuous Improvement foundation and advanced data analytics training modules.

HEAD OF OPERATIONS

CROWE PARADIS WAKEFIELD, MA 2009-2010

Profit and Loss responsibility for law practice with $12M budget (150 employees) focused on Social Security Advocacy. Led business transformation and preparation to sell to Brown and Brown Insurance

Achieved 37% revenue and 70% EBITA growth through process transformation and digitization of customer interactions (60 days reduction of average cycle time).

CO-FOUNDER/BOARD MEMBER

COVALENT TECHNOLOGIES HARTFORD, CT 2010 - PRESENT

Startup sponsored by Connecticut Center for Advanced Technologies to develop coating solutions for complex materials.

Innovated and Patented processes for Bio-Active glass Coating, and Anti-microbial surface protection.

Education

MASTER OF SCIENCE IN MANAGING INNOVATION AND TECHNOLOGY MAY 1999 BOSTON UNIVERSITY, BOSON, MA

BACHELOR OF SCIENCE IN MANUFACTURING ENGINEERING MAY 1995 BOSTON UNIVERSITY, BOSTON, MA

GENERAL ELECTRIC, AIRCRAFT ENGINES, LEAN SIX SIGMA BLACK BELT 1999

UNITED TECHNOLOGIES, PRATT & WHITNEY, LEADERSHIP DEVELOPMENT PROGRAM GRADUATE 1999

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