Sterile Processing Customer Service

Patricia Mendoza

***** ******* ***, ****** *******, La 70726 _s

985-***-**** ************@*****.*** https://www.linkedin.com/in/patricia-mendoza-7853032b6?utm Education

Herzing University, New Orleans, La July 2023 - April 2024 Diploma in Sterile Processing

Medical Terminology

Biology

Intro to Surgical Services

O.R. Theory and Fundamentals

Sterile Processing

Fontainebleau High School, Mandeville, Louisiana August 2016 - May 2020 Diploma

Biology

Chemistry

English 1 - English 2

Algebra 1

Computer Science

Experience

Walgreens, Abita Springs, La November 2022 - October 2023 Shift Supervisor Rx

Distributed daily tasks to team members such as workstations and breaks.

Managed POS systems running both cash and card transactions while processing returns when needed with a team of two to provide great customer service.

Coordinated team training and building exercises for an overall better work environment with a team of ten.

Resolved customer complaints by engaging with customer being empathetic resulting in increased customer resolutions.

Delivered prescription medication to patients from over 50 pharmacy waiting bins.

Applied patient confidentiality using HIPAA laws when in pharmacy by only relaying private information to patients and retaining personal records for 10 years.

Dispensed accurate prescription medication by using Kirby scale to count pills can hold up to 400 pills.

Ran drive-through transactions in pharmacy in 2-hour shift rotations.

Pulled return-to-stock medications averaging 3 sheets of patients per day.

Stocked up to 10 pharmacy totes of prescription medication every delivery day. Relevant Skills

Fluent in English and Spanish

Time management

Adaptability

Teamwork

Conflict Resolution

Attention to detail

Certifications

American Red Cross BLS Certification eCard code 245*********

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