Customer Service Data Entry

Kevin Ramirez

New York,NY ***************@*****.*** 212-***-****

PROFESSIONAL SUMMARY

Results-oriented store manager with over 7 years of experience leading sales teams to success. Proficient in customer service, data entry, and inventory management. Skilled in optimizing operations and driving revenue growth. WORK EXPERIENCE

Tao Group

New York, NY

Income Auditor

10/2022-Current

● Managed pre-opening accounts and streamlined information across systems, improving reporting accuracy by 87%.

● Identified and resolved 30+ accounting discrepancies within 6 months, leading to a 12% increase in overall financial accuracy.

● Executed audits in adherence to standard operating procedures.

● Utilized Excel spreadsheets and Microsoft Office for data analysis and reporting purposes. Billionaire Boys Club

New York, NY

Assistant Store Manager

02/2019-09/2022

● Oversaw store operations including stocking, merchandising, and cleaning, emphasizing customer service excellence.

● Utilized RGIS for data entry and inventory management, improving accuracy by 3% and reducing shrinkage by 5%.

● Managed inventory and processed over 300 shipments using Shopify, ensuring timely and accurate product availability on the sales floor.

● Developed and implemented training programs, reducing employee-focused customer complaints from 12% to under 2%.

● Created and managed employee schedules utilizing scheduling zoomshift. Flight Club

New York, NY

Operations Manager

05/2018-01/2019

● Managed daily operations of a high-profile sneaker store, overseeing inventory management, sales, and customer service.

● Implemented streamlined procedures for inventory control, resulting in a 10% reduction in stock discrepancies.

● Coordinated with marketing and visual merchandising teams to ensure optimal product placement and visual presentation.

● Provided training, incentives, and feedback to associates, resulting in a 92% increase in sales goals attainment over a 6-month period.

● Screened candidates, performed interviews and hired and trained 6 new associates. Kith

New York, NY

Sales Associate/ Head Cashier

02/2016-03/2018

● Manage a high volume of customers in a courteous and timely manner.

● Meticulously handled POS systems transactions include credit,cash, exchanges, returns and refunds to ensure seamless and accurate cash flow.

● To be the main point of contact for all managers in store for all cash desk related queries Exceed monthly established sales goals through increasing client retention.

● Represented the brand during customer training and proctored new hire onboarding. EDUCATION & SKILLS

BA in Fashion Merchandising Management, Fashion Institute of Technology June 2019 Computer: Mastery of MS Office; G Suite; Mac OSX AutoCAD and OSHA 10 Languages: English and Spanish Fluent

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