Customer Service Data Entry

CAROLYN HEATH

**** ******* *** #*

RANCHO CUCAMONGA, CA 91730

EMAIL ***********@*****.***

Key Contribution:

I am seeking employment with an organization where I can use my talents and skills to grow and expand your organization. I have 13+ years as a customer service representative, 5 years as a data entry clerk, 4 years as a payment processor, 5 years as a collector and retail sales associate.

Education

Ashford University, Clinton, Iowa 06/09 - 01/11

MA: Healthcare Administration

Ashford University, Clinton, Iowa 08/07 - 05/09

BA: Healthcare Administrative

Los Angeles Southwest College 02/94 - 05/02

AA: Child Development

Skills

Customer service rep III, data entry, account payable and receivable, cashier, fulfillment, picker, and packer. Word, Excel, AS40, Yardi, CoreLogic and Encarta.

Work Experience:

KOLHS

Sales Associate 09/19 -10/23

Duties

Deliver excellent customer service and ensure customer satisfaction.

Demonstrate knowledge of products and services and recommend the right ones to customers.

Ring up customers at the cash register, take payments, and issue receipts.

Keep the store or the product area clean and organized.

Help in inventory management and restocking shelves.

Maintain fitting room, organize, and return all items to assign locations.

MACY’S, INC

Sale Associate 08/19 - 03/20

Duties:

Aid customers as they shop within the store.

Greet customers, answer questions related to the merchandise and location of items.

Maintain up to date store policies.

Process payments and keep the sales floor tidy and well stocked.

Organize dressing rooms, recover, and return all items to their proper locations.

Help in Fulfillment department, picked and packed online purchases.

MACY, INC

Fulfillment Seasonal 10/18 – 01/19

Duties:

Deciphering work orders, finding merchandise in storage locations.

Picking and packing orders for shipping and in-store customers pickups.

CTI, Collection Technology, Inc 01/16 - 08/16

Skip Tracer

Duties:

Promote the organization vision and mission.

Locate customers using basic and advanced skip tracing tools.

Find customers’ place of employment for garnishment and/or execution.

Communicate with third parties for the purpose of acquiring customers’ location information.

Search confidential databases, public records, social media and Google, etc.

Verify customer information, account note customers for next action.

Meet and exceed company and client’s goals.

Follow all, federal, state, and local regulations (FDCPA) and follow all office policies and procedures,

Texas Apartment Services Agency 08/15 – 11/15

Assistant Lease Consultant

Completes lease form, agreement and collects rental deposits.

Responsible for ensuring the “model” and target apartments are ready for showing.

Maintained work and office area clean and orderly.

Maintain contact with apartment locator services and local businesses to provide informational material.

Responsible for the renewal process and proper maintenance of all residents’ property files.

Kohl’s

Customer Service (POS) Seasonal 11/14 – 12/14

Contributes to the customer-oriented atmosphere within the store by smiling and greeting all.

Use 5 step “Greet” program while interacting with customers’ and associates.

Answer incoming calls, using paging system in a professional manner. Solicits and process quick Kohl’s charge applications.

Contact this candidate