Customer Service Engagement
Resume:
Dan Brock ********@*******.***
Middleburg, FL 32050
Work Experience
Automotive Consultant
O.C. Welch Ford/Lincoln
October 2022 - Present
Offered detailed information and guidance on various Ford and Lincoln vehicle options Counseled customers in making informed decisions on automobile purchases Managed a portfolio of clients and maintained strong relationships for repeat business Exceeded sales goals through proactive sales strategies and customer engagement Automotivr Consultant
Sacramento Mercedes
December 2022 - December 2022
Provided expert advice on various automotive models and features to customers Assisted clients in selecting the right vehicle based on their needs and preferences Negotiated deals and contracts with customers to ensure mutual satisfaction Achieved high sales targets consistently through effective communication and customer service Education
Florida Junior College
Associates
March 1972 - June 1975 • Jacksonville, FL
Studied business and accounting.
Licenses and Certifications
Wrote, published and had recorded first CSI Procedure for dealerships Me
March 1984
Wanted are employees to know why customers come to us. What customers mean to dealership beyond financial. Skills
Client Relationship Management Automotive Consultation Product Knowledge Sales Performance Client Education
Traits
Communicator
I am able to effectively and respectfully communicate with superiors, colleagues, and staff. Ambitious
I am strongly driven to succeed.
Accountable
I take responsibility for my actions and follow through on my promises. Accurate
I am exact and make sure my work is mistake-free.
Caring
I use my words and actions to help others without expecting anything in return. Volunteering
Parts and Service Managers Asso iation
President
January 1984 - January 1985 • Atlanta, GA
Invited speakers on subjects of interest
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