Customer Service Fedex Ground

JH’Nai Hester

An entry-level position in the real estate field.

Authorized to work in the US for any employer

Wilmer, TX 75172

******@*****.***

+1-469-***-****

EXPERIENCE

Operations Manager

FedEx Ground - Hutchins, TX

November 2023 to Present

Set up work area, manage trailers on the dock, and direct package handlers.

Trainer

FedEx Ground - Hutchins, TX

August 2023 to November 2023

Train and instruct new hires.

Maintain load quality.

Package Handler

FedEx Ground - Hutchins, TX

June 2023 to August 2023

Load packages onto delivery trucks.

Scan and pull packages from the conveyor belt.

Call Center Agent/Customer Service

PFSweb - Allen, TX

May 2021 to March 2023

Chat with Georgio Armani Lancome customers. Offer friendly and helpful customer service. Assist customers with order issues, general inquiries, or website navigation. Issue refunds and replacement orders. Submit claims for damaged/missing orders.

EDUCATION

Associate in Science (AS) in Criminal Justice

Southwestern Christian College - Terrell, TX

September 2019 to December 2021

SKILLS

• Worked with computers using Microsoft Word, Power Point, Excel, and the Internet.

• Cash Handling

• Customer service

• Warehouse experience

• Load & Unload

• Shipping & Receiving

• Order Picking

• Call Center

• Live chat

• Supervising experience

• Typing

• Salesforce

• Operations management

• Conflict management

• Organizational skills

• Time management

• Data entry

• Phone etiquette

• Math

• Cleaning Experience

LANGUAGES

English

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