Customer Service Mental Health

PROFESSIONAL

SUMMARY

SKILLS

EXPERIENCE

EDUCATION

DERRICK 602-***-****

**************@*****.***

Phoenix, AZ 85023

Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented. Current student working toward BHT certification in Substance disorder & Mental awareness and seeking opportunity's to begin career. Identifies and quickly closes any knowledge gaps to offer value to employer and team. Mental Health Advocacy Recovery planning Substance Abuse Awareness Rapport Building Effective Communication Trauma-Informed Care Active Listening

PRSS

Just 1 Life services, Mesa, Arizona, USA, May 2024 - Current Collaborated positively with peers and other staff members to maintain friendly, supportive, and cooperative work atmosphere.

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• Supported clients before, during and after treatment for substance abuse issues.

• Helped recovering persons develop personalized plans for achieving goals.

• Assisted participants with developing self-care skills for independent living. Caregiver / Driver

PM transportation, Phoenix, As, Feb 2023 - Dec 2023

• Performed basic housekeeping tasks for safe living environment.

• Helped patients move safely in and out of beds and wheelchairs. Customer Service Representative

24/7 intouch, Mesa, Az, Feb 2019 - Apr 2022

• Handled customer inquiries, payments and service requests.

• Anticipated needs and resolved problems to keep customers happy.

• Documented, researched and resolved customer service issues. Diploma

Just 1 Life services, Mesa, Az, May 2024

PRSS certification, CPR-FA card, SFBT certification, Motivational Interviewing Certification, TIC certification (Trauma Informed Care) Coursework: [Trauma informed ], [voluntary & relationship - focused ] and [Principles Of Peer support ]

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LANGUAGE

Native

English

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