Service Representative Customer

M A R C R E S H A V I N E S

Dadeville, AL 256-***-**** ****************@*****.***

P R O F E S S I O N A L P R O F I L E

Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

W O R K E X P E R I E N C E

QUALITY CONTROL SL Alabama Alexander City, AL 2022-current

Inspected quality of products, taking note of functionality, appearance, and other specifications.

Monitored inventory levels to restock materials and maintain consistent supply.

Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems. PATIENT CARE TECHICIAN Russell Medical Center Alexander City, AL 2020-2022

Answered patient assistance calls, assessed needs, and offered qualified support.

Assisted nursing staff with completing daily rounds, documenting vital signs, and answering calls.

Maintained clean and safe environment to promote patient safety and comfort. ADMINISTRATIVE OFFICE ASSISTANT Sejin Dadeville, AL 2012-2020

Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors.

Negotiated contracts with vendors and suppliers for office supplies, equipment, and services.

Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service. E D U C A T I O N

HIGH SCHOOL DIPOLMA Dadeville High School Dadeville, AL 2011 S K I L L S

Problem solving

Project management

Team building

Attention to detail

Time management

Verbal communication

Strategic planning

Critical thinking

Active listening

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