Service Representative Customer

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

BRYAN RANKIN

Chesapeake, VA 23320

619-***-**** - *************@*****.***

Excellent communicator with 12 years of Customer Service Representative experience in demanding retail environments. Highly familiar with Microsoft Word and Windows Operating systems. Proficient working with stressed, confused and upset individuals in need of information and supportive guidance to navigate Wayfair operating systems. Effective at operating within Company regulations and department guidelines to manage telephone calls, emails, letters and in-person requests for assistance.

Safety and security

Team leadership

Communication skills

De-escalation techniques

Relationship building and

management

Troubleshooting ability

01/2020 to Current Logistics Specialist

United States Navy, USN – Norfolk, VA

Coordinated incoming and outgoing shipments to maintain schedules. Tracked supply, equipment and product inventory quantities to maintain necessary levels.

Issued timely and accurate responses to both internal and external inquiries. Tracked and managed transfer paperwork such as packing lists. Validated inventory levels and updated systems using handheld devices. Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems

Minimized process discrepancies by spearheading budget, supervising staff and controlling inventory and supply management

Researched issues and assessed inefficiencies within supply chain using Art supply to devise solutions and improve performance 10/2016 to 01/2020 Senior Service Representative

Wayfair.com – Orem, UT

Investigated and resolved customer inquiries and complaints quickly. Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions. EDUCATION

ACCOMPLISHMENTS

Entered orders into Wayfair computer database system. Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge. 12/2014 to 10/2017 Assistant Store Manager

Famous Footwear

Assisted team members with delivering friendly, knowledgeable service to every customer by applying proactive monitoring and corrective action strategies. Processed payments for credit and debit cards and returned proper change for cash transactions.

Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.

Monitored security and handled incidents calmly.

Expected in 07/2033 Bachelor of Science: Business Administration And Management Grossmont College - El Cajon

06/2009 High School Diploma

Ramona High School - Ramona, CA

Used Microsoft Excel to develop inventory tracking spreadsheets. Documented and resolved Escalated which led to getting the customer issue resolved.

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