Customer Service Interaction

Alexis Craig 601-***-****

***********@*****.***

Experience:

Black Axes Axe Throwing & Grill, Flowood, MS 5/2023 -10/2023

Shuckers Oyster Bar, Ridgeland, MS 7/2022 – 5/2023

Shaggy’s on the Rez, Flowood, MS – 5/2020 – 8/2021

Trained staff on service protocols, menu knowledge, and customer interaction techniques

Maintained cleanliness and organization of dining area and adhering to health and safety standards.

Provided exceptional customer service to guests, ensuring a positive dining experience.

Managed tables efficiently in a high-volume environment, ensuring timely turnover and maximizing seating capacity.

Walk-on’s Sports Bistreaux, Ridgeland, MS - Server 8/2021 – 11/2021

Mavis Tire & Brakes in Flowood, Madison, & Clinton, MS - Asst. Manager 11/2021 – 12/2022

Supervised daily operations and managed a team of technicians, ensuring high-quality service and efficient workflow in a fast-paced tire and brake shop

Provided exceptional customer service by assisting customers with their automotive needs, offering expert advice and delivering detailed estimates

Coordinate inventory management, including ordering supplies and maintaining stock levels

Resolved customer complaints and issues promptly and professionally

Conducted performance evaluations, provided training, and scheduled shifts for staff, fostering a productive and motivated work environment

Education

Northwest Rankin High School, Flowood, MS – Diploma 12/2019

Delta Technical College, Ridgeland, MS – Journeyman Welder Diploma 5/2024

All 8 certifications

Student Ambassador

Member of the National Technical Honor Society

Student of the Month – August

Perfect Attendance

4.0 GPA

Certifications

SMAW

Plate (3G) 6010/7018, 6 inch pipe (6G) 6010/7018, 2 inch pipe (6G) 6010/7018

GMAW

Plate (1G)

FCAW

Plate (1G)

GTAW

6 inch pipe (6G)

2 inch pipe (6G)

Stainless Steel (6G)

References available

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