Team Lead Customer Support

CURRICULUM VITAE

Anirudha A Kamble

M.B.A(Computer Management)

Contact No: 997-***-****

E-mail: ***************@*****.***

CAREER OBJECTIVE:

Seeking the challenging and rewarding assignments in an organization of high repute where I can get the opportunity to learn and grow. I am looking for a platform where I can positively contribute towards taking the company on the next level with my diligence, integrity and expertise. I am keen to employ my knowledge and experience to enhance the company profits and adding value to its operations.

WORK EXPERIENCE :

1. Working with AddMatrix as a Team Lead (From October 2023 – Till Date)

Role: Ecommerce Team Lead( Plan, manage, and execute Amazon PPC campaigns for multiple clients simultaneously. Continuously monitor campaign performance and return-on-ad-spend (ROAS) and/or cost per acquisition (CPA) while suggesting and executing ongoing optimization strategies to hit and exceed assigned KPIs. Develop and manage AOP plans based on revenue targets, marketing spending, and new product launches Driving core marketing initiatives: new product launches, new channel identification, pricing strategy, etc. Ability to work on tools such as Amazon Pi and Helium 10 (or similar tools). Oversee the implementation of customer service standards and ensure customer satisfaction.)

2. Worked For OM Jewells Pvt. Ltd. as Team Lead (From September 2017 – Sept2023)

Role: Ecommerce Operations. (Catalog Creation And Management, Inventory Management, Developing and implementing strategies to increase online sales, Managing and executing promotional campaign, Leading a team of e-commerce specialists, expanding market reach)

3. Worked For Trends Fashion Jewellery Pvt. Ltd. as Team Lead(From October 2015 – August 2017)

Role: E-Commerce Operations. (Catalog Creation And Management, Inventory Management, Developing and implementing strategies to increase online sales, Managing and executing promotional campaign, Leading a team of e-commerce specialists, expanding market reach)

4. Worked For Justdial Pvt. Ltd.(From April 2013 to November 2014)

Role: Customer Support Executive(Maintain excellent customer satisfaction, customer support through phone email and chat, Serve as a point of contact for customer support and complaints.)

Current CTC : 4.6 L/A

Expected CTC : 5.5 L – 6.0 L /A

Notice Period : 30 Days.

EXTERNAL CERTIFICATION:

Certification in Computer hardware(Govt. Of polytechnic, Pune)

Soft-skill development programme from University Of Pune.

PERSONAL SKILLS:

Good verbal and written skills.

Communication skills.

Comprehensive problem solving abilities.

Ability to deal with people diplomatically, willingness to learn, team facilitator.

EDUCATIONAL QUALIFICATION:

M.B.A (ComputerManagement):(2010-2012) from University Of Pune

BSc :(Comp.sci.) : (2005-2009) From University Of Pune

HSC :(2005 Passed) from Maharashtra Board S.P College Pune

SSC :(2003 Passed) SSC Maharashtra Board Pune

ACHIEVEMENTS:

Japanese Certificate for 1st level appeared.

Achieved many certificates in school and college for winning various inter class games such as cricket, football, volleyball.

INTERESTS/HOBBIES:

Traveling

Sports

PERSONAL INFORMATION:

Date of Birth: 10th August 1987

Languages Known: English, Hindi, Marathi.

Address: 346 Bhoiraj Housing Society, Sahakarnagar No1 Pune - 411009

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