Customer Service High School
Resume:
Melissa Hutchinson
Medical Receptionist
Alma, MI 48801
*********@*****.***
I took classes in Health Care Administration Management and received a Certification in Medical Administration. I graduated from high school with a 3.9 GPA and 10th in my class at Pine River High School. I have been told I have exceptional customer service skills. I am a hard worker and a fast learner. My job history is not extensive because I have been a stay at home mom for most of the past 13 years. However, I am currently seeking work between the hours of 9 am to 10 pm in order to take the next step in my life.
Authorized to work in the US for any employer
Work Experience
Barista
Sodexo Inc. and Affiliated Companies - Alma, MI
January 2020 to Present
Coffee and food prep at Starbucks. Customer service and clean up, as well. Stil currently employed here.
Clerk/Cashier
Wash King - Alma, MI
November 2013 to March 2014
Dry cleaning duties, cashier duties, cleaning machines and dryers, various janitorial duties including sweeping and mopping as well as assisting customers in paying for and picking up dry cleaning as well as, washing and drying clothes for customers.
Jewelry Sales Associate
Walmart - Alma, MI
March 2012 to June 2012
Assisting customers with jewelry purchases, jewelry layaway, and zoning and tidying up the area. Also extensive zoning and cleaning work in soft lines. Answering telephones and transferring calls. Pizza Hut server
Pizza Hut - Alma, MI
March 2008 to October 2008
Waiting on customers, taking orders, serving food, cashing out checks, cleaning and bussing tables Soft lines
Walmart - Alma, MI
May 2007 to December 2007
Working in the fitting room answering the phones and transferring calls, as well as taking messages. Assisting customers in gaining access to rooms to try on garments. Zoning and cleaning, stocking and price changes in the Men’s, Women’s, Boy’s, Girl’s and infant’s departments. Cashier and Customer Service
Admiral Petroleum - Alma, MI
January 2007 to June 2007
customer service interaction and cash handling including counting money and deposits Education
CMAA in Administrative Medical
New Horizons Computer Learning Center - Lansing, MI May 2009 to July 2009
Some college in Healthcare Administration Management Ferris State University - Big Rapids, MI
August 2003 to January 2005
High school or equivalent in College Prep
Pine River High School - Tustin, MI
August 1999 to May 2003
Skills
• Sales
• Retail (3 years)
• Microsoft Word (4 years)
• Cash Handling (4 years)
• MS Office (4 years)
• Microsoft Office (3 years)
• Customer Service
• CSR (5 years)
• Customer Care (5 years)
• Customer Support
• Call Center
• Crew Member
• Food Service
Certifications and Licenses
CMAA
May 2009 to May 2013
Administrative work in the medical setting including various scheduling and patient interaction techniques.
Assessments
Electronic Medical Records Knowledge — Proficient
March 2019
Knowledge of EMR data, associated privacy regulations, and best practices for EMR use. Full results: https://share.indeedassessments.com/share_assignment/jovn4noozt8k4riu Basic Computer Skills: PC — Proficient
June 2019
Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.
Full results: https://share.indeedassessments.com/share_assignment/a7resdexz1dlumsx Medical Receptionist Skills — Highly Proficient
January 2020
Managing physician schedules and maintaining accurate patient records. Full results: https://share.indeedassessments.com/share_to_profile/ a572133b28ff6d5bc0bfd88681e565bd
Customer Focus & Orientation — Proficient
August 2019
Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/share_to_profile/ a1a907bc71e5f9128206b3a7190222f4eed53dc074545cb7
Customer Service Fit — Proficient
November 2019
Assesses personality traits that result in high-quality customer service. Full results: https://share.indeedassessments.com/ share_to_profile/9e17b078c41242cd14006eec98c86928eed53dc074545cb7 Personality: Customer Service Fit — Familiar
May 2019
Assesses personality traits that result in high-quality customer service. Full results: https://share.indeedassessments.com/ share_to_profile/321fd6ccd7b33698f60021dd38643aadeed53dc074545cb7 Personality: Hard-Working — Proficient
May 2019
Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
Full results: https://share.indeedassessments.com/ share_to_profile/93512f236432b64920771295f916bd6eeed53dc074545cb7 Reliability — Highly Proficient
May 2019
Measures a candidate's tendency to be dependable and come to work. Full results: https://share.indeedassessments.com/ share_to_profile/2e9e062980d33ac7291efbbda292f81aeed53dc074545cb7 Electronic Medical Records: Best Practices — Highly Proficient May 2019
Knowledge of EMR data, associated privacy regulations, and best practices for EMR use. Full results: https://share.indeedassessments.com/share_to_profile/ f32a72c9c57a0642884915a38f41ec6deed53dc074545cb7
Customer Focus & Orientation — Proficient
May 2019
Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/ share_to_profile/60a1db43910f43691373dce0cfb0d46ceed53dc074545cb7 Intermediate Word Processing with Microsoft Word — Proficient March 2019
Intermediate word processing techniques including the use of formatting, Track Changes, and Comments.
Full results: https://share.indeedassessments.com/ share_to_profile/693d71c34f4c9f3c5715f98ab94b7b48eed53dc074545cb7 Customer Focus & Orientation — Proficient
March 2019
Measures a candidate's ability to respond to customer situations with sensitivity. Full results: https://share.indeedassessments.com/ attempts/82855a495a74627f29f86c72ca4541f5eed53dc074545cb7 Retail Skills: Shelf Stocking — Proficient
March 2019
Measures a candidate's ability to monitor and track inventory levels of merchandise on store shelves to maintain supply.
Full results: https://share.indeedassessments.com/ attempts/3f068ce005035effa324a43f951d1078eed53dc074545cb7 Attention to Detail — Highly Proficient
February 2020
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: https://share.indeedassessments.com/ share_to_profile/8202f28c24858cc08154feab140d5fd4eed53dc074545cb7 Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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