Customer Service Representative
Resume:
Professional summary
Ambitious, enthusiastic, organized, and highly motivated customer service professional driven to provide quality service. Ability to provide outstanding teamwork and strong problem-solving skills in a dynamic work environment.
Employment history
Fiserv Customer Service Representative Coral Springs, FL Nov 2018 - Jan 2024
Managed a dynamic call center team at Fiserv
Implemented motivational strategies to boost team morale and productivity Monitored key performance indicators to ensure optimal service delivery Stepped in to handle high call volumes when necessary Boosted team efficiency by implementing strategic call handling processes. Cross County Home Services Customer Service Representative Sunrise, FL Oct 2015 - May 2018
Delivered monthly and annual performance reports
Established targets for continuous improvement
Managed communication with contractors for agent dispatch Utilized data analysis software for quality assurance Analyzed performance data to identify trends and implement strategic improvements. SitelogIQ Fraud Supervisor Pompano Beach, FL
Oct 2013 - Jul 2015
Supervised fraud detection team with a proactive, open-minded approach Independently made risk-based decisions without requiring leadership approval Proficiently used Microsoft Office Suite and banking software Led team to reduce fraud cases by 30% through strategic oversight and risk analysis. Enhanced fraud detection processes using data analysis, improving system accuracy. Fostered a collaborative team environment that enhanced problem-solving capabilities. Education
ASSOCIATES DEGREE Broward College Coconut Creek, FL Jul 2008 - Jan 2010
Skills
Customer support Multilingual
Reinaldo martinez-carmona
Customer Service Professional
Fort Lauderdale, United States
**************@*****.***
Organizational skills Filing
English Spanish
POS Sales
Dispatching Technical support
Bilingual Customer service
Negotiation
Languages
Spanish (Expert)
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