It Support Level Iii

MAYNOR DAVID ACIEGO

***** ** ***** **, *********, FL 33032 786-***-**** ******.******@*******.*** INFORMATION TECHNOLOGY SKILLS

Operating Systems: Windows Server 2003/2008/2012/2016/2019/2022, Windows NT/XP/7/8.1/10/11, Ubuntu, Fedora, Red Hat Linux Enterprise, SUSE Linux with KDE, GNU and Core background, MacOS Monterey, Ventura & Sonoma.

Software Applications: Microsoft Office 2007/2010/2013/2016/Office365, MS Internet Explorer Security Protocols, Win Shark, Net Trace, FTP Client, Microsoft Dynamics, Salesforce, Adobe Create Cloud, PowerTerm, complete list on demand.

Networking Protocols: TCP/IP, IPv4, IPv6, DHCP, VLANs, Static and Dynamic Addressing, VPN, FTP, SFTP, POP3, IMAP, SMTP, complete list on demand.

Network Security Protocols: SSL, IPSEC, PGP, DNSSEC, SSH, TLS, SNMPv3, S/MIME, Kerberos. Hardware: Servers, Personal computers and laptops, Laser-jet printers, Production Copiers, high speed printers, and related peripherals, High speed scanners, Datamax & Zebra Enterprise Label Makers, Blu- Ray/DVD/CD ROMs, Scanners, Raid Controllers, Motherboards, Modems, Memory, Processors, Enterprise Wi-Fi solutions “Maraki, Ruckus, EnGenius”. Network Cat5E, Cat6, Cat7 T568A & T568B Cable Patch Management, Complete list on demand.

COURSES ATTENDED

Technology Courses: Windows Server 2003/2008/2012/2016/2019/2022 Server Administration, Configuration of Microsoft Windows Professional XP, 7, 10, 11, Open Box, VMware, ESXi, vSphere, Red Hat Linux Administration, Windows Server 2003/2008 Active Directory Configuration, Microsoft Server 2008/2016/2022 Network Infrastructure Configuration, Microsoft Office 2007/2010/2013/2016/Office365 Implementation and Configuration, Cisco Configuration and Deployment, Microsoft PowerShell Advance Scripting, Microsoft Group Policies… Complete list on demand.

Compliance Courses: PCI Compliance, HIPAA level 1, 2 & 6 Compliance, Sox Compliance, Healthcare Corporate Compliance.

AWARDS

Received a Navy and Marine Corps Award, for outstanding professional administration skills and technical knowledge at 7th Communication Battalion, Okinawa, Japan. EMPLOYMENT HISTORY

Organicell Regenerative Medicine Tech Support Analyst III 2021-Present

• Provided advanced technical support to end-users, resolving complex hardware, software, and network issues promptly and effectively.

• Acted as an escalation point for unresolved technical problems, collaborating with cross- functional teams to find timely solutions.

• Installed, configured, and maintained hardware, software, and peripheral devices, ensuring optimal performance and user satisfaction.

Maynor Aciego

• Conducted in-depth troubleshooting and root cause analysis to identify and resolve recurring issues, reducing downtime and improving system reliability.

• Developed and delivered training sessions to educate end-users on IT systems and best practices, empowering them to utilize technology more effectively.

• Participated in the planning and execution of IT projects, providing technical expertise and support to ensure successful implementation.

• Utilized remote support tools to assist off-site users, delivering prompt and efficient resolution of technical issues.

• Maintained a high level of customer satisfaction through exceptional communication, professionalism, and responsiveness.

• Stayed updated on emerging technologies, industry trends, and best practices through continuous learning and professional development activities. Waste Management. Field Tech Support Analyst III 2017-2021

• Support of 22 WM South Florida sites and remote staff members around the US

• Support and maintained LAN/WAN and related equipment.

• Configure end user devices such as laptops/desktops, printers, and shared office equipment.

• Perform troubleshooting of hardware and software technologies.

• Assist office personnel with network and computer problems, provide troubleshooting and training, own issues to resolution.

• Maintain inventory, track equipment usage, and monitor condition.

• Provided assistance to team members from other market areas.

• Remotely install and troubleshoot technical issues in timely fashion and in accordance with designated priority as outlined in the standard operation procedures.

• Provide concierge support services to office personnel, directing troubleshooting steps to proper departments.

• Run reports and clean database from legacy equipment.

• E-Cycle legacy equipment from sites to proper third-party vendor.

• Coordinate and plan with external vendors on upcoming infrastructure enhancements for sites.

• Rollout of new Network infrastructure (Fortinet)

• Provided assistance with Market Area’s ordering process for new equipment and RMA Process Hygea Health Holdings, Inc. Tech Support Analyst 2010-2017

• Maintained all IT equipment to its potential performance (650+ devices).

• Upgraded outdated equipment to be compatible with new software infrastructures.

• Oversaw company’s needs, and recommended software which made daily work simpler and increased productivity.

• Created a network sharing environment with group policy enforcement, along with a scan to network protocol for Copiers of multiple brands.

• Maintained and Configured multiple NSA5600 Firewall for HITECH/PCI Compliance

• Implemented VPNs using (SonicWALL) Firewalls to connect to sub-corporate branches using SSLVPN Protocol routing.

• Provided Remote support for Microsoft Office application along with third-parties software.

• Created Active-Directory environments along with DNS and Group Policy’s on a Windows Server 2008 R2 environment with a mixture of MS Windows 7 Enterprise and MS Windows 10 Enterprise end clients.

• Removed Malware, Spyware, viruses along with other malicious software scripts. Maynor Aciego

• Performed daily software updates and computer health assessments on a weekly basis.

• Trained Employees on a verity of Microsoft Office applications along with common operating system usage and Medical EHR software (Medisoft, Allscripts, Cerner, Mysis, Intergy, E-Clinical Works, Practice Fusion and Healthfusion).

• Programed Network Routers and switches using a DNS Server along with static and MAC addressing for security purposes.

EDUCATION

CBT College / 3.8 GPA Network Administrator 2012

Associates in science.

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