Pharmacy Technician Client Services
Resume:
KANDRIA PEASE
Pharmacy Technician Customer & Client Services
+1-850-***-**** *****.*******@*****.*** Tallahassee, FL SUMMARY OF QUALIFICATIONS
People-oriented Technician with 12+ years of experience working in medical offices and pharmacies. Developed professional who is excited to work in a fast-paced environment that is conducive to teamwork, growth, and overall efficiency. Motivated to enhance office, record, and project management based off organizational requirements. Customer-focused with a passion for helping others within and outside of the healthcare community. INDUSTRY EXPERIENCE
Pharmacy Technician
Walgreens
10/2021 - 03/2022 Tallahassee, FL
Prepare and fill prescriptions accurately, according to physician orders and pharmacy regulations. Receive and verify prescription orders from customers. Maintain records of medications, including dosages, refills, and expiration dates. Answer customer questions regarding medications, side effects, and other related topics. Assist customers with insurance and payment questions. Receive and process insurance claimsStock shelves with medications and other pharmacy supplies. Assist pharmacists with compounding medications.
Monitor inventory levels and order supplies as needed. Pharmacy Technician
CVS Pharmacy
06/2022 - 12/2023 Tallahassee, FL
Received and processed insurance claims.
Monitored inventory levels, ordered supplies, and stocked shelves with medications and other pharmacy supplies. Assisted Pharmacists with compounding medications while maintaining a clean and organized work area. Participated in continuing education and training programs to stay up-to-date on pharmacy regulations and procedures. Received new prescription orders and checked orders for validity and accuracy. Processed prescriptions electronically, ensuring complete and accurate information. Laboratory Assistant
Capital Regional Medical Center
09/2020 - 08/2021 Tallahassee, FL
Set up, maintained, calibrated, cleaned, and tested sterility of medical laboratory equipment. Analyzed the results of tests or experiments to ensure conformity to specifications, using special mechanical or electrical devices. Communicated clearly and effectively with Medical personnel and other hospital staff. Maintained perfect attendance and an impeccable customer service record, always focusing on exceeding patient expectations. Recorded patients' medical history, vital statistics, and other information such as test results and personal preferences. Cleaned and sanitized treatment rooms and sterilized instruments in preparation for patient examinations. Instructional Paraprofessional
Leon County Schools
09/2019 - 09/2020 Tallahassee, FL
Documented student behaviors, interventions and results to assist lead teacher. Worked with individual students to provide personalized educational, behavioral and emotional support. Adhered to predetermined behavior and academic plans and collaborated on adjustments. Provided diverse assistance to teachers, including clerical support, classroom management and document coordination. Delivered curriculum in both one-on-one lessons and group learning environments. Medical Assistant
Patients First
11/2018 - 09/2019 Tallahassee, FL
Greeted patients in waiting area, assure patient flow runs smoothly and efficiently, escort patients to discharge counter. Obtained patient history; assess/triage patient, measure vital signs, and record information on chart. Explained treatment procedures and prepare patient and exam room for examination. Adjustment Clerk
DXC Technology
04/2017 - 09/2018 Tallahassee, FL
Perform several adjustment tasks timely and accurately in accordance with service levels and standard procedures. Process and batch mail, batch and process adjustments and void requests, keying and verifying expenditures and Account Receivables, and other assigned duties.
Assist Claims Supervisor with Quality Assurance, Mailroom request and Client Research issues. E
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INDUSTRY EXPERIENCE
Unit Secretary
Tallahassee Memorial Healthcare
12/2011 - 04/2017 Tallahassee, FL
Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance. Provided clerical support to company employees, including copying, faxing and file management. Answered telephones, directed calls to appropriate staff, and scheduled patient diagnostic appointments, surgeries, and consultations. Operated office equipment and necessary software applications to prepare reports, invoices, financial statements, and medical records. Completed insurance claim forms and compiled and recorded medical records using typewriter or computer. Maintained medical records, technical library, correspondence files, and organization data. Medical Assistant
Capital Regional Medical Group
03/2016 - 04/2017 Tallahassee, FL
Interviewed patients to obtain medical information and measure their vital signs, weight, and height. Recorded patient medical history, vital statistics, and additional information such as test results in medical records. Prepared and administered medications as directed by a physician, and explained treatments, procedures, medications, diets and physician instructions to patients.
Customer Service Representative
Topical RX Pharmacy
05/2015 - 03/2016 Tallahassee, FL
Maintained customer interaction and transaction information, recording details of inquiries, complaints, comments, and resolutions. Determined charges for services requested and collected deposits and payments. Referred customer grievances to upper-management for further investigation. Reviewed insurance policy terms to determine whether a particular loss is covered by insurance and contacted customers to respond to claim inquiries. Medical Assistant
Shaun E. Laurie M.D Internal Medicine
04/2012 - 05/2015 Tallahassee, FL
Obtained and recorded vital signs and performed blood drawings for patients Performed blood glucose testing, diagnostics, and EKGs Answered multi-line telephone, scheduled appointments, and updated patients medication list Obtained information about clients' medical history, drug history, complaints and allergies Provided Medical Waivers to patients on the Doctor's behalf or as directed by Doctor Assisted clients with billing concerns and processing payments Obtained household supplies and ran daily errands to maintain office efficiency and order EDUCATION
Associate of Science, Medical Assistant
Keiser University
01/2012 Tallahassee, FL
SKILLS
Pharmacy Tech Health Management Customer Service Client Services Patient Services Quality Assurance (QA) Office Management Medical Terminology Micro Md AllScripts Eclinicalworks Venipuncture Blood Draw Expert Phlebotomy Word Processing Data Management Tech Troubleshooting Verbal/Written Communication Detail Oriented REFERENCES
Available Upon Request
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