Customer Service Data Entry
Resume:
Jessica Socko
*******.*****@*****.***
Objective:
Jessica is a dedicated and fast-learning professional with a proven track record of exceptional work ethic and adaptability. Seeking to leverage my experience in appointment setting and OSHA-compliant environments at All Mold & Basement Services, along with my strong customer service background at Instacart, to contribute to a dynamic team. Proficient in data analysis tools such as Tableau, Excel, R, and SQL, with a commitment to delivering results-driven solutions.
Summary of Qualifications:
●Proven ability to work diligently, adapt to new challenges quickly, and consistently meet or exceed performance goals.
●Adept at setting appointments efficiently and ensuring OSHA compliance on job sites.
●Experienced in delivering high-quality customer service, including adherence to local alcohol laws.
●Proficient in data analysis tools such as Tableau, Excel, R, SQL, and others.
●Strong problem-solving skills, attention to detail, and a collaborative team player.
●Excellent communication skills and a demonstrated ability to build and maintain positive relationships with clients and colleagues.
Professional Experience:
PCI, Los Angeles, CA, Data Entry Specialist & Data Cleaner November 2023-present
●Successfully added petitions to the companies database, according to their category, and county.
●Organized names in the database to keep it tidy and readable.
●Corrected and cleaned data to ensure matches from data entry to names in our database
Prey For Sunday, Los Angeles, CA, Data Analyst/Social Media Manager February 2023- October 2023
●Analyze trends to see what content generated more engagement
●Research popular hashtags for use in videos to help drive engagement
●Strategically respond to comments to field engagement
●Make engaging, and informative posts across multiple social platforms, including TikTok, Instagram, and Youtube
All Mold & Basement Services, New Cumberland, PA, Appointment Setter and OSHA Compliance Assistant July 2017 - November 2023
●Successfully scheduled appointments with clients, optimizing calendars and ensuring efficient communication.
●Maintained a high level of compliance with OSHA regulations, contributing to a safe and secure work environment. Employed use of PPE and other OSHA regulated safety parameters.
●Collaborated with project teams to provide administrative support, contributing to seamless project execution.
●Integration with companies budget and finances.
●Constant filing, organization, and employment of company finances and data to keep customers aware of project progress, and keep the companies tax documents in order.
PA Basements, Harrisburg, PA, Office Staff and Cold Caller September 2016 - July 2017
●Organization of office supplies, files, and data.
●Use of a company database to track calls, schedules, and customers names.
●Continued communication with owners of the company, and coworkers on basic business practices.
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Skills:
●Data Analysis: Tableau, Excel, R, SQL, Power BI
●Customer Service
●Appointment Setting
●Simple Financial Organization
●OSHA Compliance
●Problem Solving
●Time Management
●Communication
●Adaptability
●Friendly
●Dedicated
Education:
Capital Area School Of The Arts, Harrisburg PA, 2017
Certifications:
●DataCamp Data Analysis Certification - September 2023
●Google Career Certification in Data Analysis- September 2023
References:
Donna Dougherty - 717-***-****
Amara Cabanas - 267-***-**** ******.********@*****.***
Samuel Soloninka- 717-***-****, ***************@*****.***
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