Customer Service Virtual

Louise Davis

**************@*****.*** 602-***-**** Phoenix, AZ

SUMMARY Dedicated Remote Specialist with 8 years of experience in virtual customer service and chat response. Proven track record in reducing complaints, improving response times, and enhancing company ratings. Expert in handling customer inquiries, resolving problems, and managing high-volume escalations. Seeking a Remote Specialist position to leverage these skills.

WORK EXPERIENCE Chat Response Team - Virtual Tucson Chat & Email Associates May 2018 - Dec 2022

• Enhanced client credit rating by a significant 80 points, demonstrating an ability to provide effective financial guidance.

• Successfully minimized customer complaints to zero, reflecting exceptional problem-solving and customer service skills.

• Boosted customer engagement and satisfaction as evidenced by increased company ratings on Google, Yelp, and Facebook.

Remote customer service rep - USA-Remote

Virtual Assistants Inc Jan 2015 - Jul 2019

• Managed and promptly resolved customer queries, ensuring high levels of customer satisfaction.

• Maintained comprehensive records of customer interactions, including contact details and transaction history.

• Addressed a variety of product and service related inquiries, spanning from technical support to warranty claims.

• Handled daily customer escalations, maintaining a professional and courteous approach towards customer engagement.

EDUCATION Jersey Community College

CNA, Nursing

Jersey City

May 2024

Brown Mackie College

Associates in Business

May 2017

SKILLS Customer Service • Documentation Review • Communication Skills • Computer Literacy • Microsoft Excel • Microsoft Word • Time Management • Leadership

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