Design Intern Product Designer

Quang Nguyen

+1-515-***-**** • *******.***@*****.*** • LinkedIn • Portfolio

EXPERIENCE

Carrier, Digital Product Designer May – December 2023

● Designed 2 new features of Abound – a B2B SaaS application for safer, healthier, and sustainable buildings – contributing to over 10% revenue growth in Carrier’s aftermarket business.

● Eliminated significant design debt in backlog, affecting 1.1 billion square feet of building space.

● Discovered 8 key insights and 11 design directives using research for integration of new data. Frog Design, Interaction Design Intern February – April 2022

● Designed a customizable SaaS experience for credit unions’ staff to process membership applications, helping one credit union generate over $3.04 million in deposits in just 24 days.

● Prototyped 3 features covering over 7 edge cases during collaborative design sprints.

● Persuaded client to adopt new disabled state of over 8 components in the design system in 4 days. STANLEY Security, UX Design Intern June – August 2021

● Analyzed over 100 user recordings and heatmaps to improve design for better conversion rate.

● Streamlined UX Writing by simplifying 40-page content guidelines with Voice Chart framework. FPT Software, Software Engineer Intern June – August 2019

● Built a data analytics web application for a Japanese retail company with Vue.js. PROJECTS

GitHub Issues (coursework partnership with GitHub) January – March 2023

● Analyzed end-to-end user experience of GitHub Issues – planning & tracking tool for developers.

● Designed and conducted 6 usability tests to investigate unidentified gaps and inconsistencies.

● Presented top findings and recommendations to the GitHub Issues product team. Kumeo (teamwork with 2 software engineers) 2021

● Designed a mobile shopping assistant app that helps online Vietnamese consumers save money.

● Outcome: 20% retention rate, 60+ signed-up users, 6 five-star reviews after the first week. EDUCATION

University of Washington 2022 – 2024

M.S. in Human-Centered Design & Engineering (GPA: 3.9) Earlham College 2018 – 2021

B.A. in Computer Science (GPA: 3.8)

SKILLS & TOOLS

Skills: Product Thinking, Interaction Design, Visual Design, UX Research, Prototyping, UX Writing, Data Visualization, Usability, Design Systems, Web Design, Mobile Design. Tools: Figma, Framer, Adobe Creative Suite, Tableau, ChatGPT, Generative AI, Miro, Zeplin, Hotjar, Supernova, UserTesting.

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