Customer Service Client Services

Cheray Thayer

480-***-**** ************@*****.*** Buckeye, AZ 85326

SUMMARY

Professional Driver offering over 3 years of experience completing daily delivery tasks on time and safely. Knowledgeable in efficient routes within assigned territory. Skilled at following traffic laws and maintaining top-quality client services.

Enthusiastic Driver Specialist with experience effectively delivering packages on time and in great condition. Reliable with outstanding interpersonal and time management skills. Proven history applying hard work and dedication to improve customer relationships. Customer-oriented Driver offers over 7 years of experience in Over The Road environment. Successful at route planning and navigation to complete smooth, on-time deliveries. Dependable professional committed to customer service and upholding safety standards. High-performing Driver Specialist brings knowledge of equipment, vehicles and machinery for fast-paced and dependable materials movement. Accomplishes targets with great planning and problem-solving abilities. Articulately communicates directions and resolves conflicts. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Ambitious, career-focused job seeker, anxious to obtain an entry-level Medical Assistant position to help launch career while achieving company goals.

I am a graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly.

Motivated high school student with a track record of academic excellence looking for full time work. Intends to develop professional work experience utilizing excellent communication and time management skills.

Dedicated former student interested in applying excellent communication and interpersonal skills to a Business of Operations role. Experienced in data entry and handling money. Can quickly memorize product details and build customer relationships. SKILLS

Transportation Regulations Understanding

Fuel Efficiency Practices

Decision-Making Under Pressure

Route Planning

Transportation

Vehicle inspections

Logbook management

Excellent navigation

Freight documentation accuracy

Driver Training Experience

Emergency response readiness

GPS technology utilization

Microsoft Windows

Data Spreadsheet

Excell

Organized paperwork very well

Route planning expertise

Defensive Driving

Safe driving techniques

Vehicle Maintenance

Vehicle Inspection

Daily logging

Route Management

Customer Service

Safe Driving Practices

Problem-Solving

Relationship Building

Inclement weather driving

Navigational Systems and GPS

Valid Driver's License

Flexible Schedule

Safety Protocols

Loading and unloading

Shipping and packaging

Clean Driving Record

English Fluency

Continuous Improvement

Organizational Skills

Team building

Effective Communication

Quality Assurance

Adaptability

Analytical Thinking

Teamwork and Collaboration

Multitasking

Task Prioritization

Goal Setting

Workplace Safety

Interpersonal Skills

Excellent Communication

Material Handling

Team Leadership

Professionalism

Self Motivation

EXPERIENCE

Driver Specialist, O'Reilly's Auto Parts, October 2021-April 2024 Buckeye, AZ

Responsible for providing safe and timely transportation of goods to customers. Performed pre-trip inspections to verify vehicle's roadworthiness. Maintained accurate records of daily logs, routes, and schedules. Checked shipments against shipping documents to ensure accuracy of delivery items. Reported any mechanical issues or safety concerns to management promptly. Provided exceptional customer service by being courteous and professional at all times. Collaborated with dispatch team members to coordinate pickups and deliveries on time. Communicated effectively with customers regarding their orders and estimated time of arrival. Adhered strictly to company policies regarding safety, security, and proper use of company equipment.

Followed designated routes while operating a commercial motor vehicle safely and efficiently. Conducted daily post-trip inspections on vehicle systems including brakes, tires, lights, fluid levels.

Completed paperwork accurately including trip reports and delivery receipts as required by law.

Managed fuel consumption by driving economically whenever possible. Received feedback from customers on performance and reported back to supervisors accordingly.

Maintained cleanliness inside cab area at all times through regular cleaning schedule. Actively monitored traffic conditions along route for potential delays or hazards. Delivered goods and services to customers on time and in excellent condition. Inspected vehicles for cleanliness and checked gas and oil levels prior to departure. Utilized GPS to optimize routes and continuously meet estimated delivery times. Secured merchandise, avoiding damage during transportation. Monitored traffic conditions and applied defensive strategies to avoid accidents. Performed pre-trip inspection checks and reported problems to supervisor. Achieved consistently high customer scores due to exceptional service. Determined most expedient trip by mapping out driving routes ahead of time. Saved fuel by leveraging GPS to identify faster routes. Drove trucks to and from job sites to deliver supplies. Delivered customer orders and collected payments to keep accounts current. Verified loads against bill of lading to identify and correct discrepancies. Reviewed work orders to perform freight movement and deliveries. Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.

Motivated team to exceed performance targets with fast, accurate service in handling diverse materials.

Inspected equipment, facilities and vehicles regularly to assess safety. Managed maintenance and repair actions for team equipment and vehicles. Dispatched personnel and vehicles in response to telephone or radio reports of emergencies. Organizer, JVB TRUCKING INC, June 2015-January 2021 Twin Falls, ID

Developed and implemented organizational systems to streamline workflow processes. Created and managed filing systems for easy access to records and documents. Collaborated with management to develop strategies for improving efficiency in the workplace.

Assisted in preparing reports by gathering data from various sources. Processed incoming mail, sorted items into appropriate categories, and distributed accordingly.

Compiled information from multiple sources into a single document or report format. Implemented new policies and procedures according to company guidelines. Resolved conflicts between team members regarding scheduling or task assignments. Reviewed all documentation prior to submission for accuracy and completeness. Generated monthly reports on progress made towards meeting organizational objectives. Analyzed current processes within the organization in order to identify opportunities for improvement.

I put all bill of ladings, fuel receipts, maintenance receipts all in order every month in one envelope

I did PTI on the truck, checked the fluids, belts, screws and bolts being loose, checked the tires, the lights.

I was my husband's navigator

I made sure the inside of the truck was clean at all times. I made sure the load was secured and sealed

I checked in at the shipper

I checked out at the receiver

Staying Home Mom, My Household, October 2009-May 2015 Buckeye, AZ

Preparing meals

Cleaning house

Playing with my kids

Taking them to the park

Taking road trips together

Trying to be a good mother to my kids

Planned and completed group projects, working smoothly with others. Exceeded satisfaction by finding creative solutions to problems. Understood and followed oral and written directions. Prioritized and organized tasks to efficiently accomplish service goals. Housekeeper, Maid's N More, September 2007-October 2009 Phoenix, Arizona

Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.

Cleaned bathrooms, including toilets, tubs, showers and sinks. Changed bed linens and towels, tidied up rooms.

Stocked amenities such as soap, shampoo and toilet paper in guest rooms. Emptied trash receptacles throughout the property. Scrubbed kitchen appliances, countertops and fixtures. Responded to requests from guests regarding housekeeping needs. Inspected guest rooms after cleaning to ensure they were presentable. Reported any maintenance issues or damage to supervisors immediately. Followed safety procedures when handling hazardous materials. Observed proper use of chemicals when cleaning various surfaces. Disinfected telephones, light switches and other frequently touched objects. Vacuumed floors and dusted furniture to maintain organized, professional appearance. Used cleaning chemicals following proper guidelines. Cleaned building floors by sweeping, mopping and scrubbing. Maintained and organized cleaning supplies stock.

Employed deep-cleaning techniques for areas in need of additional sanitation. Removed finger marks and smudges from doors, frames and glass partitions to enhance shine. Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.

Returned rooms to occupant-ready status to satisfy future guests. Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation. Sanitized and cleaned sinks, mirrors, toilets and showers. Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.

Adhered to daily cleaning schedules and updated as needed based on demand. Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance. Checked inventory for required supplies and made lists for needed cleaning products. EDUCATION AND TRAINING

Associate Degree

Medical Assisting, Arizona Institute of Business Technology, Phoenix, AZ November 2003 Assisted with CPR certification

Assisted with Nursing Aid

Learning how to give blood

Taking blood pressure

Taking pulse

Taking oxygen

Diploma

Business of Operations, Arizona Institute of Business Technology, Phoenix, Arizona September 2003 Honor Roll with a GPA 3.9

Dean's List Honoree

High School Diploma

General Studies, Trevor Browne High School, Phoenix AZ May 1996

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