Customer Service Sales Agent
Resume:
Paul M LaSalle
Aurora CO. *0015
720-***-**** (Cell)
Objective: Secure a position in a team oriented environment which fosters a customer first mission.
Summary of Qualifications: 35 years of diverse IT experience in network administration, engineering, communications security, telephone, internet, and video tech support.
4 years sales experience in the insurance and travel industries.
Four years supervisor/management experience during 10 year Air Force enlistment.
Employment
Aug 2023 – Present
Lowe’s Home Decoractions/Flooring, Sales Agent
Schedule measurements for blind, flooring customers.
Presented customers with various options to best meet their needs, explained what they could expect during the installation process to completion.
Kept stock of all items in home décor and flooring, ensured items properly stocked and accounted for in both sales locations and top stock.
Maintained accurate inventory of all items both on sales floor and in top stock.
Apr 2023 – Aug 2023
Home Instead, Caregiver
Provide basic needs and services to clients requiring assisted living.
Services include errands, meals, transference assistance.
August 2021 – Apr 2023
Xanterra Travel Collections, Sales agent
Sold vacation lodging for multiple National Parks, including Yellowstone, Grand Canyon South Rim, Oasis at Death Valley, Zion National Park in Utah, and the Grand Canyon Railroad
Was second in overall net sales in first full year of employment for 2022 at 1.89 million in net sales.
March 2021 – Aug 2021
Physicians Mutual, Senior Insurance Advisor
Licensed provider specializing in Medicare Supplement, Dental, end of life, cancer, and juvenile life policies.
Sept 2020 – Dec 2020
Select Quote Insurance, Insurance Sales Agent
Enrolled over 50 customers to Medicare Advantage plans and other ancillary products during the Medicare Annual Enrollment Period.
Made short suspense in getting Health and Life licenses with little notice in order to complete training period and participate in Annual Enrollment Period.
Licensed in 17 states.
Licensed to sell Aetna, Allwell, Anthem, Devoted, Humana, United Health Care, WellCare and their subsidiaries.
Have met training requirements for 2021 continued certification.
Sept 2006 – July 2020
Comcast/Comcast Business; Tech Support Engineer
Provided expert tech support for residential and business class customers for video, telephony, internet, and security products.
Assisted day of job, day of install techs in the field by providing them guidance, troubleshooting signal levels and hardware and software issues as they arose.
Other Experience
Honorably served in the United State Air Force from 1987 to 1997; held Top Secret SBI clearance.
Experienced NOC engineer, monitoring multiple router vendor environments, maintaining network integrity, coordinating outage resolutions with cooperating agencies.
Performed routine network updates to routers, software updates, redundant circuit testing, and network monitoring functgions.
Communications Security custodian for United States Air Force in Europe (USAFE) for Command and Control Systems users.
Shift supervisor in a TS Command and Control Center of 8 personnel.
Facility trainer, performed task evaluations of all personnel including supervisors.
Performed site surveys, fiber drops, circuit turn-ups, network management and profile management for Global Command and Control Systems at HQ USAFE, Ramstein AB Germany.
Part of two separate organizations in construction of two Network Operations Centers; performed sight surveys, fiber drops, circuit turnups, network management platform installations and monitors.
Applications
Heavy experience with Windows, Microsoft products, particularly word and excel; Goodle products; and various applications including network management.
Hardware
35 years various hardware including PCs, Cisco and Motorola routers; all video/internet/telephony technologies employed by Comcast.
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