Customer Service
Resume:
Paulette Hunter
DeSoto, TX *****
******************@*****.***
PROFESSIONAL ADMINSTRATIVE SERVICE SUPPORTER SUMMARY: Highly proficient customer services advocate looking for part-time employment... Personable, courteous, outgoing, great work ethics and accustomed to delivery of first-rate support to customers in the public, private and government sectors. • Energetic • Adaptable • Team player • Effective communicative skills written & oral
Education:
Bachelor Science Business/Telecommunications Mgmt - GOLDEN GATE UNIVERSITY - San Francisco, CA 2006
AS in Liberal Arts SOLANO COMMUNITY COLLEGE 1997
Skills
• MICROSOFT OFFICE
• PROBLEM SOLVING
• CUSTOMER SERVICE – PROFICIENT
Additional Information/Skills
• executive team leadership • client/vendor relationship • customer service • effective communicative skills written, verbal & non-verbal • reasoning ability • Microsoft Office Systems • positive attitude • analytical thinking, • problem solving
Employment Summary
Retired
Jan 2019 - Present
Telecommunications Manager
Dallas County of Texas - Apr 2007 - Dec 2018
Managed the IT Telecommunications department annual $1.2M budget to provide and support the telecommunication needs of 6000+ county employees at 52. locations. Primary area of responsibility was to provide a stable and reliable telecommunications network system, with integration and inclusion of the managing service of hardware, software, vendors/contractors, customers, equipment and parts, Managed and administered projects, budget, provide written briefings, attend meetings, single point of contact, customer service, maintenance of hardware and software, Managed the IT Telecommunications department annual $1.2M budget to provide and support the telecommunication needs of 6000+ county employees at 52. locations. Primary area of responsibility was to provide a stable and reliable telecommunications network system, with integration and inclusion of the managing service of hardware, software, vendors/contractors, customers, equipment and parts, Managed and administered projects, budget, provide written briefings, attend meetings, single point of contact, customer service, maintenance of hardware and software.
Administrative Assistant
Always Consulting Inc Oil - Oct 2004 - Sep 2005 - 11520 N Central Expy Ste 169, Dallas, TX
Assistant to the Financial Advisor, Compiled oil reports, prepared consents (for board, president, and/or shareholders), and resignation letters. Assisted with the preparation of shareholder proxies and independently completed miscellaneous projects by gathering, organizing, and summarizing information; and assisted in preparation of industry documentation.
Senior Analyst/1st Level Manager Senior Analyst/Project Manage/Switch Tech
AT&T Network Operations – Jun 1986 - Jan 2004
Monitored, reviewed, analyzed, and researched system operational performance data to continuously refine system function, customer service delivery. Implemented system enhancements. Performed and delivered forecast measurements and capacity. GSA projects. Assisted in and a recipient of award presented to Analysts for saving company nearly $4 million.
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