Delivery Driver Data Management

Nikolas Theriot

********@*****.*** 512-***-**** Grapevine, AR https://www.linkedin.com/in/nikolastheriot

SUMMARY

Seeking a Cyber Risk & Governance Analyst I role with 4 years of experience in technology and data management. Skilled in risk assessments, adept at coordinating system security measures, and optimizing operational efficiency. Proven ability to manage secure transactions and troubleshoot network issues.

WORK EXPERIENCE

Shipt Austin, TX

Shopper Jan 2018 - Mar 2018

• Processed customer orders with stringent adherence to data privacy standards, ensuring secure handling of payment and personal information.

• Achieved and sustained a high customer satisfaction rating of 4.5 out of 5.0 by delivering attentive service and resolving inquiries with effective communication and problem-solving skills.

• Utilized technology tools to enhance transaction efficiency and route optimization, while ensuring compliance with cybersecurity and transportation safety protocols.

Postmates Inc. Austin, TX

Delivery Driver Jan 2016 - Mar 2018

• Ensured secure and compliant delivery of regulated items, adhering to all necessary safety and legal protocols.

• Utilized technology effectively for secure transaction processing and customer communication management.

• Optimized delivery routes, resulting in increased efficiency and reduced operational expenses.

ADECCO Austin, TX

Field Operations Associate May 2016 - Aug 2017

• Maintained data accuracy through meticulous mapping of over 300 venue locations utilizing Google's geospatial tools, ensuring precise venue details across six states.

• Assessed site security to identify vulnerabilities and collaborated effectively with teams to install Bluetooth Low Energy (BLE) beacons, while successfully managing numerous projects and adapting to evolving project demands.

ZVRS Austin, TX

Technical Support Representative Nov 2013 - Jan 2016

• Provided customer support by troubleshooting and configuring various technologies, including videophones, webcams, and network devices, leading to a substantial decrease in support inquiries.

• Performed root cause analyses to detect and resolve network issues, enhancing the reliability of video communication services.

• Developed and updated a knowledge base, in addition to educating users on effective use of video communication tools and cybersecurity best practices.

EDUCATION

Gallaudet University

Bachelor of Science (B.Sc.) in Business Administration, Business Administration Washington, DC

CERTIFICATIONS

Cyber Defense Bootcamp, Forge Institute November 2023 – March 2024 CompTIA Security+ Oct 2023

Google Cybersecurity Professional Certificate, Coursera Aug 2023 Cybersecurity Jumpstart Program, Rapid Ascent Jan/Feb 2023 Introduction to SQL/Intermediate SQL, University of Arkansas Apr/Jul 2022 Introduction to PC Security/Advanced PC Security, University of Arkansas Aug/Oct 2021 Security in Google Cloud, Coursera Jul 2019

Networking in Google Cloud, Coursera Jul 2019

Google IT Professional Support, Coursera Jun 2019

SKILLS

System Administration • Risk Management • Encryption Techniques • Network Security • Vulnerability Assessment • Cloud Security • Firewalls & IPS/IDS • Packet Analysis • Analytical • Network security • Problem-solving • Attention to detail • Communication • Teamwork

• Risk assessment • Security Procedures • NIST Compliance • Vulnerability Management • Technical Evaluation • Coordination

• Operating Systems: Kali Linux, Ubuntu, Windows

• Programming and Scripting: Python, Bash, SQL

• SIEM Tools: Elastic (ELK) Stack

• Network Analyzer Tools: Wireshark, Arkime, Tcpdump

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