High School Customer Service

PHYLLIS NORMAN

**** ****** ***, **** *****, TX **119

Phone 214-***-**** ~ E-mail ***************@*****.***

Objective

My objective is to obtain a position that challenges my skills and abilities, providing an opportunity to excel within the company.

Education

Paul Lawrence Dunbar High School High School Diploma

Skills and Abilities

CPR and First aid certified

Proficient in Microsoft Word/Excel Appointment Scheduling

Creating Check requests Budgeting

General Office skills

Usage of copy and laminating machines

Conducting foot patrols, Observe and compose very detailed reports.

Great people and communication skills

Highly skilled in customer service and very proficient in working with people

Professional Experience

MHMR of Tarrant County Residential Technician /Crisis Patient Care Technician 1/ Mental health Specialist 2002-present

Assisted in the orientation of clients to the unit and provided direct care for inpatient units.

Coordinated services relevant to patient’s care and well-being and provide transportation.

Purchase supplies for multiple facilities and oversee distribution.

Schedule Staff and Administrative staff meetings. Coordinate the luncheons for administrative staff.

Greet Visitors and Direct tours of the facility.

Take and Record Inventory and Budget and track Company Procurement Card along with other duties as assigned.

Clerk

Managed clinician’s appointments and completed correspondence documentation.

Completed data entry and completed billing reports.

Maintained organization of client records utilizing company database (s).

Childcare Associates of Tarrant County Financial Management Specialist 1991-2003

Created correspondence, reports, forms, labels and maintained financial files.

Ensured mail was provided to appropriate recipient.

Served as clerical support to multiple departments as needed.

Owned and operated my own registered Family Home Childcare in my home.

G4S Security Upscale Security Officer 2015-2016

Conduct unarmed foot patrol (interior and/or exterior). Monitor alarm systems. Compose and report parking violations and Compose detailed shift reports. Deter criminal activity and misconduct. Perform other duties as specified in post orders. Biggest portion is observe and report

Integracare home health Personal care attendant 2011- 2015

Companionship, assist with bathing, dressing, meal prep, run errands, transport to grocery store and medical appointments.

Whelan Security Security Officer 2010-2013

Conduct unarmed foot patrol (interior and/or exterior). Monitor alarm systems. Compose and report parking violations and have unauthorized vehicles towed. Compose detailed shift reports. Deter criminal activity and misconduct. Perform other duties as specified in post orders. Biggest portion is observe and report.

Volunteer Experience

Organize the food drive, blanket, toy and clothing drive for the needy and the homeless.

Provide ongoing assistance to the elderly and hospice patients and their families.

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