Service Advisor Manager
Resume:
Ricky Griffin
Service Advisor
Temple Hills, MD *0748
*************.**@*****.***
Work Experience
Service Advisor
Ourisman Chevrolet - Marlow Heights, MD
March 2017 to June 2017
Assess customer needs by responding to customers' issues or questions about their vehicles. Assess what the customer needs in order to get the vehicle operating properly. Write Service Orders after assessing the needs of their customers, write out service work orders so that their mechanics can begin to service the vehicle. Schedule Appointments for customers or manage an online appointment system. This requires them to be highly organized and on top of their schedules. Promote services and sales for their dealerships by speaking with customers about new products, services and scheduled maintenance that they can have performed on their vehicle to help it with its overall performance. Service Advisor
Darcars Chrysler - Marlow Heights, MD
June 2016 to October 2016
Assess customer needs by responding to customers' issues or questions about their vehicles. Assess what the customer needs in order to get the vehicle operating properly.
• Schedule Appointments for customers or manage an online appointment system. This requires them to be highly organized and on top of their schedules.
• Write Service Orders after assessing the needs of their customers, write out service work orders so that their mechanics can begin to service the vehicle. Promote services and sales for their dealerships by speaking with customers about new products, services and scheduled maintenance that they can have performed on their vehicle to help it with its overall performance. Service Manager
NTB Merchant - Bladensburg, MD
July 2010 to July 2016
• Direct and coordinate, through subordinate personnel, activities of workers engaged in diagnosing and repairing automobile malfunctions.
• Monitor operations to ensure that service rendered conform to company policy and standards. Review and submit staff proposals for modifications to vendor or manufacturer. Direct procurement of all types of company-owned and operated automotive equipment, materials, supplies and parts required to maintain services to obtain maximum utilization of automobile equipment and prevent operational delays in other departments. Associate Store Manager
Carquest Auto Parts, Capital Heights, TN
June 2009 to July 2010
Greeted all customers politely and scheduled all customer appointments Responsible for cash handling and store deposits
• Accountable for personal and store sales to ensure company goals are met and productivity is achieved. Coordinated with customers and technicians and interpreted service history to determine repair required. Assisted customers in providing estimate of vehicle repair and replacement. Met or exceeded performance standards for quality and speed of service to our customers through services and operations.
Education
High school or equivalent
Skills
• Customer Service
• Automotive Service
• Retail management
• Supervising experience
• POS
• Retail sales
• Communication skills
• Basic math
• Auto Estimating
• Auto Service Management
• Leadership
Assessments
Sales skills — Familiar
July 2019
Using influence and negotiation techniques to engage with and persuade customers. Full results: Familiar
Management & leadership skills: Impact & influence — Proficient August 2021
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Supervisory skills: Motivating & assessing employees — Highly Proficient August 2021
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Highly Proficient
Work style: Reliability — Proficient
August 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
• Over ten (10) years of experience
• Admirable experience in managing cars in an automotive industry
• Deep knowledge of vehicle operations
• Exceptional knowledge of resolving automotive problems Immense ability to ensure customer satisfaction and profitability in business Outstanding ability to adapt to changes
Good communication skills in both oral and written forms
• Exceptional ability to assign, direct and supervise the work of others.
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