Customer Service Data Entry
Resume:
RESHELL MANUEL
Houston, Texas 77075
*************@*****.***
Highly motivated, career service-oriented individual with a proven record of quality service. Seeking a professional career in Customer Service, Medical or Administrative fields that will provide challenges, rewards, and professional advancement. PROFILE:
• Diplomatic and tactful team player with the ability to interface at all levels of management
• Exceptional communication skills along with interpersonal skills and negotiating abilities
• Very dependable, loyal, and trustworthy
• Second to none customer service skills
SKILLS:
Strengths in data entry (alpha and numeric), and proficient in Microsoft Word and PowerPoint with very strong PC skills. Experience in Medisoft, Medcin, CMS 1500, and Insurance Billing. EXPERIENCE:
Evergreen Private Care 01/2021- present
(Caretaker/Nursing Assistant) 40 hours/week
• Takes vital signs (pulse, respirations, blood pressure, temperature, and pain), height and weight
• Measure intake and output and documents in patient record
• Bathing (bed bath, partial bath, tub, shower, foot bath, sitz bath), shaving & hair care, including shampoo for bedfast patients
• Prepare and serve healthy and nutritious meals
• Observe and reports signs of skin breakdown to RN/LVN
• Range of motion (passive and active)
• Transfer assistance (bed to chair, chair to bed, etc.)
• Maintained a clean, well-organized, and pleasant environment for all patients
• Assisting patients with ambulation, range of motion exercises, and other rehabilitative and restorative aspects of nursing care
• Correctly administers suppositories as a part of an established bowel training program under the supervision of an RN/LVN (SCI, TCC, IMC)
At Home Caretaker for daughter 06/2015-12/2020
Home Instead Senior Care 01/2011- 05/2015
(Patient Care Assistant) 40 hours/week
• Takes vital signs (pulse, respirations, blood pressure, temperature, and pain), height and weight
• Measure intake and output and documents in patient record
• Bathing (bed bath, partial bath, tub, shower, foot bath, sitz bath), shaving & hair care, including shampoo for bedfast patients
• Prepare and serve healthy and nutritious meals
• Observe and reports signs of skin breakdown to RN/LVN
• Range of motion (passive and active)
• Transfer assistance (bed to chair, chair to bed, etc.)
• Maintained a clean, well-organized, and pleasant environment for all patients
• Assisting patients with ambulation, range of motion exercises, and other rehabilitative and restorative aspects of nursing care
• Correctly administers suppositories as a part of an established bowel training program under the supervision of an RN/LVN (SCI, TCC, IMC)
• Ordering and receiving medical supplies
• Charting and escorting patients to designated doctor appointments Healthworks Rehabilitation and Wellness 05/2005 -12/2010
(Medical Billing Specialist) 40 hours/week
• Made outbound calls to insurance companies to follow up on delinquent, unpaid and reprocessed claims
• Resubmitted corrected claims via CMS 1500 or electronically
• Verify all Insurances including Medicaid and Medicare via internet or phone
• Prepares and submits accurate info to claims dept for processing of payments
• Participates in educational activities and attends monthly staff meetings
• Maintains strict confidentiality and adheres to all HIPAA guidelines
• Assisted patients with deductible, copay, and coinsurance
• Enters patient’s charts in alphabetical order`
• Knowledge of patient responsibility for all insurances Regency Park Retirement Home 08/1999- 04/2005
(Certified Nurse Assistant) 40 hours/week
• Performs direct nursing tasks including taking vital signs, assisting with activities of daily living and hygiene needs, and obtaining certain lab specimens
• Performs delegated or other specialized functions as educationally prepared
• Chart’s observations and activities, reporting pertinent changes in the patient’s condition
• Participates in follow-up activities and tracking clients, schedules appointments and performs other related tasks
EDUCATION:
● Stanberry Home Based High School (GRAD 2011)
● Graduate at Houston Community College (May 2016)
● Certified Medical Administrative Assistant
● Certified Nurse Assistant
(02/2020)
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