Front Desk Call Center
Resume:
Nancy Ruiz
Concord, NC *8025
*********@*****.***
Skills
Proficient in most aspects of PC software, EMR system (ECW; DIGI DMS, Nextgen & EPIC), call center, administration and supervision. Microsoft Word, Excel. Type 50-60 wpm
Experience
2022 - Present
Planned Parenthood South Atlantic
Charlotte, NC
●Health Center Manager supervising 8 Medical assistants closely with 2 providers. Manage Family
Planning clinic and Abortion clinic. Processed payroll, maintained inventory of all supplies, Quality
Control logs, monthly complication logs, assured appropriate policies and procedures are followed
in all aspects of the clinic. Initiated daily morning huddles, staff meetings and security drills. Covered
front desk as needed. Worked closely with human resources in interviewing, hiring new staff
Arrange trainings, onboarding and maintaining personnel files.
2019 - 2022
Advanced Medical Group/Advanced Garden State Cardiology
Jersey City, N.J. 07306
● Manage operations for medical practice with offices in 5 locations of the Hudson County area in the
State of New Jersey.
● Process all invoices for payment on a weekly using Bill.com business software.
● Approval of all purchases and maintenance of medical and office equipment.
● Responsible for all staff hours to maintain appropriate coverage in all locations.
● Process bi-weekly payroll with ADP.
● Approval of all time off requests.
● Assure all provider credentials are always up to date.
● Maintain commercial and residential properties owned by the owner/provider as needed with
contractors.
● Assist with front desk coverage when coverage is absolutely necessary.
● Collection of all money (co-pays & rentals) from all offices on a monthly basis.
● Renewal of all leases both commercial and residential.
● Facilitate all matters for owner/provider, personal and business.
● Update policies and procedures as needed.
● Arrange all social events for staff.
2006 - 2019
Lighthouse Guild Vision & Health (formerly Jewish Guild for the Blind)
New York, N.Y. - Office Manager
● Supervise front desk staff (4), nursing staff (4), biller (1), social worker (1) providers (13)
● Monitor patient flow and call center for 13 providers in this multi specialty clinic.
● Medical Record requests processing.
● Process bi-weekly payroll, approve time off requests using Kronos software.
● Crossover to EMR (ECW) 2013
● Credentialing for providers with all HMO’s and assure all documents are current.
● Assure all DOH guidelines are met
● PCMH prep
● PQRS maintenance in order to achieve measures required
● Report directly to the Director of the Diagnostic and Treatment Center (DTC).
● Work closely with all departments to assure patient care.
● Maintain Office Supplies
● Process payment of vendor invoices; staff expense reimbursement; Petty Cash reconciliation
● Collect co-payments, scheduling appointments, assist biller in any denials, billing
questions that may arise.
● Provide coverage for front desk staff as needed.
● Monitor patient demographics are entered accurately, documents scanned, insurance(s)
verified and scheduled patient wait times are minimal.
2003 -2006 Lighthouse Guild Vision & Health (formerly Jewish Guild for the Blind)
New York, N.Y. - Administrative Assistant
● All administrative duties required.
● Reported directly to Director of the Day Treatment Program (DTP)
● Assured transportation arrival/dismissal for 100 + clients with all types of vision/mental disabilities.
● Processing of weekly billing for client services.
● Maintained supplies and appropriate staffing for 7 classrooms.
1988 - 2003 Columbia Presbyterian Medical Center - Administrative Assistant
New York, N.Y.
● Department of Neurology- Parkinson’s Disease Foundation.
● Report to the Chief of the Foundation.
● Schedule appointments for 7 providers. Medical transcription for all providers. Billing for all services.
● Department of OB/GYN-Maternal Fetal Medicine.
● Report to Chief of Maternal Fetal Medicine
● Schedule appointments and Operating Room time.
● Duties as assigned
Education
JUNE 1981 James Monroe H.S. - Diploma
References
Available upon Request
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