Customer Service Quality Control

248-***-**** ************@*****.***

***N, Waters Edge Dr,

Glendale Heights,

Illinois

SARIA

KHAN

PROFILE

Qualified professional with proven ability to accurately and efficiently fill medication prescriptions while adhering to safety and quality control. Experienced in delivering excellent customer service, resolving issues and managing inquiries. Skilled in working collaboratively with other healthcare professionals to provide patient care.

SKILLS

WORK EXPERIENCE

Medication

Dispensing

Regulatory

Compliance

Patient Education

Pharmaceutical

Calculations

Resolving Complaints

Patient Education

Customer Service

and Communication

Skills

Pharmacist

JPharma Hyderabad, TS

May 2021- Sept

Educated patients about possible drug interactions and gave special administration instructions.

Interpreted prescription orders, dispensed medications, and counseled patients on drugs.

Educated patients on medication, tools and equipment to promote patient-centered care and increase adherence to treatment.

Complied with pharmacy regulations to increase quality of health care and inhibit criminal abuse of drugs.

Maintained appropriate drug records and completed reports as necessary.

2 years experience in customer facing retail.

Customer Support Associate

Amazon Hyderabad, TS

June 2020- March 2021

Filled prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.

Complete ancillary housekeeping pharmacy tasks including checking returns, inputting medication rejects, overseeing medication substitutions, and canister approval.

Answer clinical questions, provide clinical guidance.

Investigate errors and facilitate proper resolution and reporting.

Ensure compliance with all company procedures, Federal/State laws, rules and regulations.

1 year of experience in customer service with blue badge. LANGUAGES

English

Urdu

Hindi

EDUCATION

Masters in Pharmaceutical Sciences

Jawaharlal Nehru Technological University

January 2021

Bachelor’s in pharmacy: Pharmaceutical Sciences

Osmania University

April 2018

References available upon request

Contact this candidate