Customer Service Supervisor

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CARLA DAVIS

**** **** ***** ***** **, Katy, TX. 77449 832-***-**** ************@*****.***,

Linkedin: https://www.linkedin.com/in/carla-davis-b4566aa9 CAREER OBJECTIVE

With 10 years of Experience Dedicated and passionate individual seeking a fulfilling teaching position. With strong communication and organizational skills, along with subject matter expertise in my field, I am committed to fostering a positive and engaging learning environment. I am adaptable, able to effectively manage diverse classrooms, and cater to individual learning needs. I promote critical thinking and continuously seek collaboration and professional growth. My empathy and genuine desire to support student's academic and personal development drive my teaching approach. CORE QUALIFICATIONS

Effectively communicate complex concepts, present information in an organized and engaging manner, and use various instructional techniques to cater to different learning styles.

Present enthusiastic, well-prepared, organized, and clear lectures and classroom activities consistent with the course syllabus. Demonstrate fairness, integrity, and respect for students and colleagues.

Design courses that align with the goals and objectives of the program, ensuring that the content is up-to-date, relevant, and comprehensive.

Establish clear expectations, manage time effectively, promote respectful interactions among students, and address any disruptive behavior promptly.

Guide academic and career paths, offer recommendations for further studies or internships, and support students in achieving their educational goals.

PROFESSIONAL SKILLS

Process Improvement

Mentorship and Advising

Availability and Support

Oral Verbal communication

Curriculum Development

Excellent Computer skills

Self-Motivated

Patience and Empathy

Effective Teaching

Time Management

Database Management

Scheduling

Problem Solving

Communication Skills

Classroom Management

Adaptability

Detail Oriented

Strategic Planning

Creativity

Microsoft Office

Quick books

Collaboration

Procurement

Critical Thinking

PROFESSIONAL EXPERIENCE

Customer Service Supervisor Jun 2016 - Present

United States Postal Service, Katy, TX.

Resolved escalated customer service issues that benefited the customer and at the same time complied with the company policy, and implement an effective customer loyalty program.

Maintain accurate records and document all customer service activities and discussions.

Develop and implement customer service policies and procedures define and communicate customer service standards oversee the achievement and maintenance of agreed customer service levels.

Oversee the daily operation, planning resources, and employee development with a continuous focus on customers’ needs, exceeding customer expectations.

Letter Carrier/Acting Customer Service Supervisor Nov 2011 – Jun 2016 United States Postal Service

Sold stamps, money orders, and other postal products to customers along the route, particularly on rural routes.

Communicated with dispatcher and modifies route according to instructions when needed.

Completed required forms, collected charges, and obtained signatures on receipts; documents completed and submitted correctly.

Assisted with the development and implementation of service policies, and explaining these to staff and customers.

Analyzed statistics and other data to determine the level of customer service performance achieved by the team and provided them with the resources needed to reach their goals.

Supported Customer Services Associates with accurate financial services information (bills, payments, etc.). EDUCATION

Associate in Science from Lonestar College, May 2014.

Bachelor of Science in Sociology from Lamar University, August 2017.

Masters in Art in Sociology from Prairie View A & M University, May 2020 CERTIFICATES/ACHIEVEMENTS

Phi Theta Kappa, College Honor Society 2014

2

Texas Notary Public Commission Certification, July 2015

The Society of Collegiate Leadership and Achievement Member, October 2016

Member of Honors Society.Org, December 2016

Alpha Kappa Delta International Honors, Sigma Chapter May 2017 TRAINING

New Supervisor Program Academy: Supervising Employee Performance, Conduct, Union contracts, Financing, Budgets and Leave, August 2016- December 2016. Houston North Facility, Houston, TX. (16 weeks training). Yellow Belt Training: September 2016: Budgeting, Performance, and Revenue training. Houston North Facility, Houston, TX.

VOLUNTEER EXPERIENCE / COMMUNITY SERVICE

Houston Food Bank, September 2014 in Houston, TX.

Solero Assisted Living Care Center, January 2016 in Katy, TX.

Bay City Ruff Rydaz Trail Riders Incorporation, January 2016 in Bay City, TX

Top Ladies of Distinction Inc. 2021

REFRENCE

Available upon Request

Contact this candidate