Customer Service Experience

KZ KEVIN ZELLERS

<***********@*****.*** I 484-***-**** I Hellertown, PA 18055

ROFESSIONAL

SUMMARY

Trustworthy and dedicated Amended Return Specialist with 9 years of experience serving customers and keeping a high level of production. Talented at correctly performing the task provided to me and serving internal and external customers quickly. Cheerful when assisting the team and teammates with requests and meeting special needs that are requested from me on a daily basis.

SKILLS • Recordkeeping Accuracy • High-Volume Environments

Customer Experience • Complex Problem-Solving

Performance Goals • Team Support

- Company Guidelines

ORK HISTORY Amended Return Specialist I Paychex INC - Offsite 05/2011 - CURRENT Collaborated with team members to facilitate returns quickly and provide outstanding customer service.

Maintained and exceed team processing standards of 1.25 forms per hour while maintaining a ever decreasing low error percentage.

Maintained current knowledge of agency guidelines to accurately amend returns and resolve client issues.

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Adhered to company policies and scripts to consistently achieve internal and external client satisfaction and quality standards.

Resolved concerns associated various tax agencies to help with customer retention resolutions.

Addressed escalated amended returns with a quick turn around rote to satisfy clients needs and service various internal partnering teams to save customer relationships.

Researched issues through identification of similar past problems and recommended most appropriate solution.

Contributed to team achieving fiscal and sla goals.

Investigated and resolved customer inquiries quickly.

Responded proactively and positively to rapid change.

Educated customers about billing, payment processing and support est-digi•-vc nr-ori strs-se

Contact this candidate