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Customer Service Support

Lake Forest, IL
June 05, 2024

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Thania Molina

Waukegan, IL *****



Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service and team leadership.

Effectively meet front-end needs with skilled merchandising, customer support and register management. Proficient in processing purchases and returns with high accuracy and diligent attention to details. Sales expert promotes products and works to boost store profits.


Utilization reports

Inventory tracking proficiency

Optimal storage organization

Supply ordering

Patience and composure

Reliability and punctuality

Customer-focused mindset

Cash Management

Customer Assistance


March 2023 - November 2023

Jewel osco - Gurnee, Illinois

Customer Service Associate Cashier

Processed payments using cash registers and credit card machines.

Provided excellent customer service by listening to customer needs and responding accordingly.

Assisted customers with product selection based on their individual needs.

Addressed customer complaints in a timely manner while maintaining a professional attitude.

Verified age for alcohol purchases according to state regulations.

Performed daily opening and closing duties such as counting money, balancing cash drawers, and organizing paperwork.

Followed company policies regarding returns, exchanges, refunds procedures.

Processed credit card, EBT and gift certificate payments in electronic computer systems.

June 2022 - March 2023

Visual Pak - Waukegan, IL

Inventory Associate

Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.

Tracked inventory and conducted cycle counts to maintain accurate records.

Prepared inventory for shipment by attaching tags and labels.

Prepared reports summarizing current inventory levels, orders received and shipped.

Developed processes for tracking inventory levels, shipments, and deliveries.

February 2018 - June 2022

Visual Pak - Waukegan, IL

Production Line Worker

Boxed, labeled and moved items to keep production lines moving swiftly.

Maintained work area safety and appearance, focusing on safety, organization and cleanliness.

Contributed to team-based environment to maintain line productivity and meet expected deadlines.

January 2018 - July 2018

Wendys Restaurant - Waukegan, IL

Crew Member

Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.

Wiped down tables and equipment, swept and refilled stock.

Served food quickly for positive guest experiences.

January 2016 - February 2017

Antojitos Mexicanos Restaurant - Waukegan, IL

Server Shift Leader

Trained and acclimated new servers to restaurant's culture and operations.

Created positive guest experience by listening to guest needs and recommending options to meet requests.

Education and Training

June 2019

Washington High School Waukegan, IL

High School Diploma

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