Customer Service Consultant

EDUCATION

Master of Business Administration in Finance University of Cape Coast

Bachelor of Science in Biological Sciences University of Cape Coast

Loan Management National Banking College

WORK EXPERIENCE

Stanbic Bank Ghana Ltd. Customer Service Consultant July 2022 – Present

Serve as the front line of support for clients and customers to ensure their satisfaction with bank products and services.

Attend to customer queries, requests and complaints in a timely manner.

Identify the financial needs of clients and opportunities to cross-sell bank products, while staying focused on the needs of the customer.

Accurately collect and document pertinent customer information.

Efficiently and effectively assist customers by referring them to the appropriate bank personnel.

Stanbic Bank Ghana Ltd. Branch Network Teller August 2015- June 2022

Effectively cash receipts in accordance with corporate procedures and efficiently balance checks and cash daily.

Provide excellent customer service by identifying and anticipating the needs of customers.

Provide high quality and efficient processing of both customer financial and non-financial

transactions.

Cash checks and monies paid out after properly verifying the appropriate signatures and cross-checking written amount with account holder details.

Create and maintain positive morale and teamwork amongst colleagues.

Oborpah Djekiti District Assembly Junior High School Teacher (National Service) September 2012 – August 2013

Plan, prepare and deliver individualized instructional materials that facilitate active learning.

Instruct and monitor students in the use of learning materials and equipment.

Utilize relevant technology to support and differentiate instruction.

Encourage and monitor the progress of students and use current information to adjust teaching strategies and provide appropriate feedback.

Maintain accurate and complete records of students' progress and development.

Establish and communicate clear objectives for all learning activities in accordance with district and national guidelines.

SKILLS AND CERTIFICATES

Proficient in the Microsoft Office Suite: Word, Outlook, Excel, and Power Point

Data Privacy and Code of Ethics, 2017 Stanbic Bank

Anti-money laundering and Conflicts of Interest, 2018 Stanbic Bank

References available upon request

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