It Support Engineer

Muhammad Junaid Shahid

System Analyst IT Support System Maintenance and Support Operations Support Engineer ********.**@*****.*** 201-***-**** Country Village Rd., 07305 Jersey City Education

Bachelors of Science in Software

Engineering

Mar 2011 - Mar 2015

University of Engineering and Technology

Employment

IT Support Feb 2024 - Present

Namkeen, Metuchen-NJ

Have handled POS register.

Have supported in network connectivity of devices. Have trained new employees on software usage and operation. Have done troubleshooting of software applications related to POS and inventory management.

Senior Operation & Maintenance

Engineer

Jun 2019 - Dec 2023

Beijing ZZNode Technologies Co.

Responsibilities:

1. Provided system support on ZZNode deployed modules for Operational Support System (OSS) department of Network Operations and MaintenanceCenter, Zong CMPak. Mainly focused on Radio Access Network (RAN).

2. Supported R&D with applications patch updates

3. Coordinated for New Projects between customer and R&D 4. Managed team members

Monitoring, Maintenance and Analysis of;

ZZNode deployed system modules (Fault Management, Unified Data Collection)

Real time and File data collection adapters connected to different vendor machines

System applications and services

Data synchronization between multiple systems

Fault alarms generated by telecom network elements Integration of ZZNode servers with vendor products Trouble Ticket on the system

Extracting tickets and alarms data from database depending upon customer queries

System health checks

Entertaining customer queries like data extraction, new escalation rules creation

Updating information in database of alarms and tickets as per need

Maintaining data and database systems to meet business delivery specifications and needs

Creating backup and correcting issues of system functionality Social

LinkedIn

linkedin.com/in/muhammad-

junaid-shahid-658560100

Technical

Experience

System Analysis

Technical Support

Software Application Support

NOC OSS System Support

Log Analysis

Root Cause Analysis

End User Support

Troubleshooting

Technical Report Writing

Mysql

Elastic Search

Big Data

Kubernetes

Kafka

Grafana

Jenkins

Linux

Scripting

Jira

Zabbix

File Transfer Protocol (FTP)-

Filezilla

Testing and Analysis of;

Newly developed System Modules

Creating test cases according to User Requirement

documentation and User Manuals

Testing all functionalities of System Module with positive and negative test cases

Finding and reporting bugs

Follow up on bug rectification after identification Configuration of;

Procedures and jobs on mysql database to manage customer requirements and manage system efficiently

Linux cronjobs for space management and system automation Deployed applications’ xml and parsing file

Tools:

Kafka (for alarms data handling)

Elastic Search (for realtime alarms data storage)

Nexus Repository (software packages distribution and management) Jenkins (building, testing, and deploying applications) Kubernetes (automating deployment, scaling, and management of containerized applications)

Grafana (for servers resources monitoring)

HIOS (administration UI for Spring Boot applications) Postman (posting data update requests to server applications) Navicat GUI (For Mysl Database)

Filezilla (For File Transfer and Access of different servers) PuTTy (For accessing and managing Servers with Unix/Linux ) Single Connect (Privileged Access Management)

WireShark (for packets analysis)

System Maintenance Engineer Apr 2016 - Jun 2019

INSPUR Information Technology Company

Inventory Administrator Sep 2015 - Mar 2016

Only Global Ltd Ecommerce Service Provider

Software Quality Assurance Engineer /

SQA Engineer

Feb 2015 - Jul 2015

Appliconic Software House

Languages

English

Urdu

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