Customer Service Los Angeles
Resume:
Dante Higgins
*************@*****.***
Lancaster, California 93534
Summary of Qualifications/Skills:
* ***** ********** ** ***** and entrepreneur in auto sales, automotive customization and installation. 5 years of management experience, 6 years supervisory experience and over 25 years of customer service experience. Proven ability to learn quickly, apply my skills in a fast-paced environment and work well with different levels of management and to communicate effectively with management as it pertains to planning and meeting deadlines under pressure.
Career Experience:
Hertz Inc. Los Angeles, CA. 90045
Transporter May 17, 2023 – Present
Transport vehicles safely within airport and off-airport locations, ensuring timely service.
Provide exceptional customer service, maintaining professional behavior and appearance.
Adhere to all safety policies. protecting company assets and ensuring operational efficiency.
Worked as a Vehicle Service Attendant and Manager in Training at Sacramento Airport.
Efficiently managed vehicle logistics, ensuring timely availability and optimal condition
Assisted in training peers, enhancing team performance and service quality at the airport. Introduced a system for quicker vehicle readiness, boosting operational efficiency. Developed techniques for rapid turnover, heightening service efficiency.
State of California DMV Lancaster, CA. 93534
Motor Vehicle Representative. May 20,2019 – March 28, 2022
Provided detailed information to customers about what documentation they will need to complete their transaction to get a California Real ID driver license, Real ID card, permit, regular license or ID card and commercial driver license. Communicated with customer’s, my co-workers and management to make sure outstanding customer service was provided. Assist customers in lobby area at the Kiosk machine with their registration payment, renewal notice and fines. In Automated Knowledge Test Examination area monitored testing area, scored test results from test and assist customers in filling out their application on the computers. Took customer driver license and ID card pictures. Assist with vehicle verification for auto, trucks, motorcycles, and recreational vehicles that were purchased out of state and brought back into California, vehicles with salvage titles and sold by private owners making sure all documents are current and matching the vehicle identification number. Advised customer of state regulations and requirements to have their vehicles registered in the State of California. I have worked at the following DMV offices in the State of California, Santa Barbara, San Francisco, Los Angeles and Lancaster.
Dante Higgins
*************@*****.***
43230 Gadsden Ave Apt G 186
Lancaster, California 93534
Career Experience:
L.A.Care Los Angeles, CA 90017
MSR/CSR Representative April 18, 2017 – May 17, 2019
Provide members, medical staff and pharmacies with Medi-Cal eligibility verification information. Handle high volume of inbound and outbound calls from members, this included those who were non English speaking who need over the phone interpreters and individuals with disabilities that need TTY assistance or need to set up appointment for face to face interpreter service. Assist members with filing grievances, claim issue and authorizations for their medication and medical equipment. Improved escalated calls from members who are upset with issues on their accounts, improving resolution result rate.
Maximus Inc. Folsom, CA. 95630
Senior Customer Service Representative Sept. 2014 to Dec. 2016
Provide members status of their eligibility into Medi Cal and the difference between HCO-Health Care Option and Covered California coverages. Also assist members with enrollment and disenrollment into a manage care plan throughout the State of California. Handle high volume of inbound and outbound phone calls and gave customers detailed information on what coverage they had and what was covered by their plan they elected to enroll with or into. Completed special assignments that were assigned by management. Met production and quality assurance goals as defined for this position. Maintain updated knowledge of all HCO programs including all policies and procedures.
Corvette Camaro & Muscle Car Motorsport Elk Grove, CA. 95758
Entrepreneur/Owner Nov. 2010 to Dec. 2016
Overseen the daily operation and function of business. Stayed informed of all new State laws and regulation for safety and hazardous materials in work environment and forward this information to shop supervisors and staff. Sold and install performance parts, wheels, tires, body kits, exhaust systems, OEM parts, apparel, vertical and Lambo door kits. Also supply dealerships aftermarket parts, accessories and apparel.
Education:
Associated Technical College (Los Angeles, CA.) 1985-1986
Medical Assistant/Electrocardiograph Technician Technical Certificate
Gary Roosevelt High School (Gary, IN.) 1979-1983
Academics/Accounting Diploma
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