Data Science Client Retention

PROFILE SUMMARY

Dynamic professional with over 6+ years of robust experience in sales management, client relations, and project coordination. Currently pursuing a master’s degree in applied data science, with a keen interest in database management, business analysis, testing, and process optimization.

SKILLS

Technical: Tableau, Observable HQ, Python, SQL, Figma, JAVA, C++, HTML, Linux, phpMyAdmin

Professional: Project & Issue Management, Process Improvement, Relationship Management, Client Retention, Post-Sales Support, Public Relations, Invoice Management

WORK EXPERIENCE

Manager - Direct Sales Feb’ 18 – Sep’ 20

Naukri.com- InfoEdge India Pvt Ltd., Noida

Developed client retention strategies and addressed client queries effectively for 700+ clients.

Sold online recruitment/branding solutions and cloud products.

Generated new business for the Delhi territory worth over 15 Lakhs (~18000 USD) quarterly.

Relationship Manager Mar’ 16 – Dec’ 17

Solomofy Technology Pvt. Ltd., Noida

Strengthened working relationships with clients by understanding their Social Media requirements.

Developed and implemented account plans to build long-term relationships.

Co-ordinated with internal/external teams to determine specific requirements and managing client expectations as an indicator of quality.

Project Coordinator Dec’ 14 – Mar’ 16

Technofocus Solutions Pvt. Ltd., New Delhi

Handled administrative and logistical aspects of project planning and project delivery.

Scheduled resources for online and offline trainings between client and teams

Corresponded with customers for PO’s, time reporting and invoicing.

Engineering Intern May’ 13 – July’ 13

HCL-Career Development Centre, Ahmedabad

Developed a Java application for managing contacts in a phone book.

Tested, debugged, and collaborated with team for development of the application.

EDUCATION

Master of Science in Applied Data Science Aug’ 22 – May’ 24

Indiana University, Indianapolis

Bachelor of Technology in Computer Science Aug’ 10 – May’ 14

Rajasthan Technical University, India

ACADEMIC PROJECTS

LifeTiles- A Healthier way of living Jan’ 24 – May’ 24

Indiana University

Envisioned health-related smart cubes capable of capturing healthy tasks throughout the day.

Designed tappable cubes equipped with motion sensors.

Enabled users to rearrange the cubes according to their priorities for the day.

Data Visualization - Job Scenarios and Social Economic & Governance Aug’ 23 – Dec’ 23

Indiana University

Conducted in-depth analysis on 'Jobs' from World Databank using Tableau.

Engineered interactive visualizations on Observable HQ.

Authored and published an article on Medium.com, synthesizing insights from a visualization research paper, thereby contributing to the wider discourse in the field.

Trending YouTube Videos – Cloud Computing Jan’ 23 – May’ 23

Indiana University

Executed a comprehensive Sentiment Analysis on a real-world dataset encompassing trending YouTube videos, utilizing Python within the Google Collab environment.

Asset Management System Aug’ 22 – Dec’ 22

Indiana University

Created a database using phpMyAdmin for company asset management.

Utilized Crow’s Foot Notation to describe the Entity Relation Diagram of the project.

Applications for PCOS/PCOD Challenges & Sustainability and Urban Gardening Aug’ 22 – Dec’ 22

Indiana University

Designed two concept applications using Figma, aimed at - (a) addressing societal challenges associated with PCOS/PCOD and (b) Sustainable Urban Gardening.

RELEVANT SKILLS AND EXPERIENCE

Experienced in project management, process optimization, and client relationship management.

Proficient in Tableau and Observable HQ for data visualization and analytics.

Strong understanding of data architecture and integration.

Excellent communication, problem-solving, and organizational skills.

Customer-centric attitude with a passion for learning and helping others.

Contact this candidate