Front Desk Customer Service
Resume:
Kerri Bracken
Sun Prairie, WI *****
***********@*****.***
Willing to relocate to: Madison, WI - -
Authorized to work in the US for any employer
Work Experience
Sales Associate
Blain's Farm and Fleet - Madison, WI
April 2022 to October 2023
I replenish items. I back stock items, and also unpack freight items off the pallet and put them in the correct places. Lastly, I also answer and help customers that are in need of finding what they need Front Desk Associate
Edgewater Hotel - Madison, WI
November 2021 to March 2022
Check customers in and out. Take reservations. Answer phones. Print registration cards Front Desk Associate
Quality Inn and Suites - Stoughton, WI
May 2021 to November 2021
Check customers in and out. Take reservations. Prep breakfast. Laundry. Clean. Print registration cards Picker/Packer
SHOPBOP - Madison, WI
February 2019 to March 2019
Learned to put things in order
Subway Assistant Manager
Subway in Walmart - Sun Prairie, WI
January 2017 to December 2017
Make sandwiches. Prep items. Make bread. Open and close store Education
High school or equivalent
Sun Prairie High School - Sun Prairie, WI
September 2000 to June 2004
Skills
• General Labor
• Picker Packer
• Shipping
• Shipping Receiving
• Warehouse Associate
• Customer Service
• Telemarketing
• Data Entry
• General Laborer
• Cold Calling
• Order Picking
• RF Scanner
• Guest Services
• Order Picker
• Materials Handling
• Microsoft Word
• Sales Management
• Laundry
• Inventory Control
• Merchandising
• Computer literacy
• Hotel experience
• Hospitality
• Phone etiquette
• Pricing
• Administrative Experience
• Typing
• Sales (3 years)
• Store Management Experience
• Customer service (5 years)
• Cleaning Experience
• English
• Cash Handling
• Microsoft Powerpoint
• Microsoft Word (8 years)
• OPERA (Less than 1 year)
• Hospital experience (3 years)
• Front desk (3 years)
• Customer support (4 years)
• Manufacturing
• Social media management
• Retail sales
• Heavy lifting
• Cooking
• Inside sales (2 years)
• Customer service (4 years)
• Retail sales (2 years)
• Outside Sales
• Customer support (2 years)
• Pallet Jack
• Freight Experience
• Salesforce
• Negotiation
• Guest services
• Hotel experience
• Hospitality
• Front desk
• Customer service
• Typing
• Cash handling
• Sales
• Cash register
• Inside sales
• Heavy lifting
• Retail sales
• Telemarketing
• Cold calling
• Mobile devices
• HIPAA
• Pricing
• Marketing
• Freight
• Microsoft Access
• Social media management
• 4G/LTE
• Order fulfillment
• Merchandising
• Negotiation
• Outside sales
• Continuous improvement
• Software development
• Research
• Windows
• Manufacturing
Languages
• English - Expert
Awards
Employee of the month
December 2021
Assessments
Customer service — Proficient
March 2022
Identifying and resolving common customer issues
Full results: Proficient
Warehouse safety — Proficient
March 2022
Using safe practices in a warehouse setting
Full results: Proficient
Call center customer service — Proficient
March 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Food service fit: Crew member — Completed
March 2022
Measures the traits that are important for successful food service crew members Full results: Completed
Work style: Reliability — Proficient
March 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Management & leadership skills: Impact & influence — Proficient March 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Supervisory skills: Motivating & assessing employees — Completed March 2022
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Completed
Sales skills — Proficient
March 2022
Influencing and negotiating with customers
Full results: Proficient
Scheduling — Proficient
March 2022
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Cleaner fit — Proficient
March 2022
Measures the traits that are important for successful cleaners Full results: Proficient
Administrative assistant/receptionist — Completed
March 2022
Using basic scheduling and organizational skills in an office setting Full results: Completed
Retail customer service — Proficient
March 2022
Responding to customer situations in a retail setting Full results: Proficient
Front desk agent (hotel) — Proficient
March 2022
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Customer focus & orientation — Completed
March 2022
Responding to customer situations with sensitivity Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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