Quality Control Inventory Management

RYAN YOUNG

Wausau, WI, *****

***********@******.*** / 715-***-****

SUMMARY

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. SKILLS

Order Fulfillment

Shipping procedures

Warehouse Operations

Stock control

Freight Management

Receiving Processes

Documentation

Distribution Coordination

Logistics Coordination

Inventory Management

Quality Control

Forklift Operation

Shipping and receiving

Production Planning

Excellent Communication

Professional Demeanor

Mentoring and training

EXPERIENCE

Shipping and Receiving Manager / 14-West - Wausau, Wisconsin 06/2021 - Current Managed the receiving and shipping of all incoming and outgoing orders, ensuring accuracy in product quantity, quality and condition.

Supervised a small team of warehouse workers to ensure efficient workflow and timely completion of tasks. Negotiated shipping rates with suppliers to reduce overall transportation costs. Organized storage areas within the warehouse for easy access to products when needed. Implemented strategies for improving efficiency throughout the shipping process. Assisted in resolving any customer complaints regarding lost or damaged goods during transit. Established transportation cost standards and economical shipping practices. Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing [Task]. Developed inventory control systems to track stock levels, delivery times and transport costs. Produce Manager / Downtown Grocery - Wausau, Wisconsin 05/2019 - 06/2021 Developed and implemented systems to optimize inventory management, ensuring accurate stock levels of produce.

Monitored and maintained quality standards for all produce items, ensuring freshness and safety compliance. Analyzed sales data to identify trends in customer purchasing habits, optimizing product selection accordingly. Performed regular audits of perishables to guarantee shelf life and reduce spoilage costs. Created promotional displays for seasonal or special occasions, increasing sales volume through marketing efforts.

Maintained records of purchases, storage temperatures, deliveries, invoices., for accuracy in financial reporting. Assisted customers by providing advice on nutrition value or recipes featuring particular items from the produce RY

department.

Resolved customer complaints promptly while maintaining a positive attitude towards customers. Conducted weekly inventories to track shrinkage losses due to expiration dates or mishandling by staff. Ensured compliance with health codes pertaining to sanitation practices within the produce department. Implemented strategies for reducing waste such as composting or donating unsellable items. Technical Support Representative / Aquascape, Inc. - Saint Charles, Illinois 04/2005 - 08/2018 Provided technical assistance to customers through phone, email and chat support. Troubleshot customer inquiries related to pond & water feature installations. Resolved escalated customer service issues in a timely manner. Maintained detailed records of customer interactions and transactions. Identified potential areas for improvement in existing products or services. Utilized remote access tools to connect remotely with customers' systems when necessary. Conducted research into product-related issues, identified solutions, and provided accurate information to customers.

Handled customer service issues by providing guidance or escalating for advanced support. Served as first point of contact for incoming technical service calls and emails. Demonstrated advanced product knowledge to solve customer issues. Developed and maintained strong relations with customers to meet quality expectations. EDUCATION AND TRAINING

Some College (No Degree): Biology

Waubonsee Community College - Sugar Grove, IL

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