Customer Service Crew Member
Resume:
Iyanna Davenport
Newport News, VA *****
*****************@*****.***
Summary
Hardworking Crew Member boasts solid understanding of operational practices and safety standards. Capably comprehends and follows detailed instructions to complete work tasks. Contributes to overall team success with Burger King field knowledge and dedication to going beyond to properly complete tasks.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Skills
Assertiveness
Leadership Qualities
Influencing skills
Diversity awareness
Self-discipline
Learning Agility
Customer Engagement
Customer Service
Food Running
Safe Food Handling
Drive-Thru Operations
Problem-Solving
Taking Orders
Safety
Flexible Schedule
Store Opening and Closing
Ordering Procedures
Cleaning
Time Management
Experience
December 2022 - Current
Burger King - Newport News, Virginia
Crew Member
Educated customers on menu items, product ingredients and nutritional values.
Performed cashier duties such as taking orders, collecting payments and providing change.
Restocked kitchen supplies including food products and utensils.
Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
Greeted customers upon arrival, provided menus and answered questions regarding menu items.
Provided excellent customer service to maintain a positive atmosphere for guests.
Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
Adhered to health department regulations regarding food handling procedures.
Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
Maintained organized storage areas for food products, beverages and restaurant supplies.
Processed takeout orders quickly to ensure timely delivery of meals.
Checked expiration dates on all products before serving them to customers.
Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
Wiped down tables and equipment, swept and refilled stock.
Served food quickly for positive guest experiences.
Education and Training
January 2024
Denbigh High School Newport News, VA
High School Diploma
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