Client Care Team

Experience

Circadia PA, Leesport

Client Care Team Lead 10/2020 - Present

Lead, mentor, and manage a team of five Client Care Representatives Conduct weekly team meetings and one-on-one sessions Schedule training and development opportunities for team members Ensure high levels of client satisfaction for over 2,000 accounts Develop and refine client care policies and procedures Act as a liaison between the client care team and other departments Handle escalated client issues and complaints

Maintain strong relationships with key accounts

Monitor sales goals and team performance

Report sales and team performance at weekly meetings Post open job positions on job boards

Schedule and interview potential candidates

Handle all incoming returns or exchanges

Ensure all returned products go through proper processes before restocking Log all non-conformity complaints and report to Quality Control department File all FedEx claims and ensure invoice accuracy

Assist International Brand Manager and Events Coordinator Book flights and hotels for Sales and Education Team Purchase supplies and office needs for the company Oversee client care team to ensure excellent service delivery Implement process improvements to enhance client experience. Penn Graphics Inc PA, Hamburg

Office Manager 06/2017 - 10/2020

Led a team of client care representatives to ensure excellent service delivery Managed and nurtured client relationships, handling escalated issues effectively Implemented process improvements to enhance the overall client experience Prepared invoices, contracts, and expense reports accurately and efficiently Created estimates for machines tailored to meet customer needs Maintained and organized office functions, including budget and expenses Answered inbound calls promptly and efficiently, while also planning office meetings and events Acted as the primary point of contact for internal and external communication Handled confidential information with utmost discretion and professionalism Developed and implemented office policies and procedures to streamline operations Wyomissing Hair Gallery PA, Wyomissing

Senior Stylist 03/1995 - 08/2001

Established loyal clientele to include over 150 clients. Ordered all styling products and supplies for the salon. Attended many hours of color and styling events and trainings. Received awards for achieving goals and customer service excellence. Wyomissing Hair Gallery PA, Wyomissing

Senior Stylist 03/1995 - 08/2001

Established loyal clientele to include over 150 clients. Ordered all styling products and supplies for the salon. Attended many hours of color and styling events and trainings. Received awards for achieving goals and customer service excellence. Skills

Customer service, Computer skills, Microsoft excel, Microsoft outlook, Microsoft word, Microsoft office, Time management, Organizational skills, Office experience, Communication skills, Data entry Education

Jacqui Lehman

Auburn, PA 484-***-****

******.******@*****.***

Albright College Reading, PA

Business Administration 06/2004

Reading Area Community College Reading, PA

General Studies 06/2002

Honors Program

Randy Rick Beauty Academy Reading, PA

Cosmetology 05/1996

Randy Rick Beauty Academy Reading, PA

Cosmetology 05/1996

Certificates

Customer Service Leadership Certificate-ICSA

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