Customer Service Assistant Supervisor
Resume:
Monica R. Hendricks
********@******.**.***
Work Experience
Personal House and Lawn Service, Residential Clients
Bargersville, IN March 2020 - Current
Completed surface sanitization, deep cleaning and window washing.
Performed inspections of rooms and common areas to maintain cleaning standards.
Evaluated rooms to identify supply needs.
Moved supplies, linens, and consumables to appropriate rooms.
Assisted in purchasing of supplies for inventory purposes.
Mowing.
Mulching.
Weed management
Watering plants
Cleaning decks
Assistant Supervisor, Levy Restaurants
Indianapolis, IN September 2017 - March 2020
Planned appropriate workload to employees by analyzing production schedule.
Coached employees on behavioral and performance issues when needed.
Reviewed existing systems continuously to identify improvement points and optimize strategies.
Enforced standards to enhance team performance, compliance and safety.
Received training and assisted in training for multiple positions within the catering department
Assisted in time management varying upon size of events, mainly targeting large venue services
Full Time Student, IUPUI School Of Education
Indianapolis, IN January 2016 - May 2019
Gathered and interpreted data on varying subjects to create lesson plans and presentations for classrooms.
Volunteered as tutor and mentor to provide support and guidance to fellow students.
Completed data collection, literature reviews and analysis to contribute to ongoing scholarly projects required for completion of the degree and program focused on urban education.
Completed semi-skilled work independently to meet assigned objectives.
Completed prerequisites and admission requirements for the School of Education.
Completed student teaching and internships within the IUPUI School of Education with a Bachelor’s Degree successfully.
Excelled in team work and collaboration tasks.
Completed independent work assigned successfully as well.
MSKILLS
Hotel services and hospitality
Product and service sales
Personal care services
Foodservice and preparation
Customer Service
Lesson planning in accordance to Indiana Core Standards
Exceptional team work and collaboration skills
Fast learner and adaptable
Result-driven performance standards
PROFESSIONAL SUMMARY
Reliable and energetic worker with comprehensive knowledge of cleaning methods and housekeeping equipment. Proven commitment to providing high-quality services. Retains customer base by consistently going above and beyond the standards set. Well-rounded with work experience and always willing to learn new skills to apply to different work areas.
EDUCATION
May 2019
Bachelor of Science - Elementary Education
IUPUI, Indianapolis, IN
PROFESSIONAL ASSOCIATIONS
IU Alumni Association
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