Systems Specialist Public Trust

Jose Delacruz

Gaithersburg, MD ***** ********@*****.*** +1-301-***-****

CompTia Security+, A+ Public Trust Clearance

Work Experience

Technical Systems Specialist

G2K Labs

August 2021 to Present

•Performed VMware ESXi Servers and Sphere Administration, configuration and troubleshoot

•Deployed Servers and maintained Proxmox server

•ESXi upgrades and patching. VMware and Application software under multi-platform environments• Provided support for RHEL Centos 7 linux servers through Putty

•Hardware installation of servers and workstations.

•File Share systems - both on premise Window File Sharing/NAS or cloud solutions

•Setup and managed a NAS Hardware server install - creating different permissions for files and users.

Responsible for the design and implementation of Local Area Network (LAN) / Wide Area Network (WAN) using hub switching and router technology.

•Configuration, Testing, Deployment and Maintenance of servers

•Documentation of network design and planning

•Firewall configuration and troubleshooting - running traces to view traffic and set correct routes• Wireshark - Analyze Pap and use data to obtain network information for integration into new environment

•Improved network performance through ongoing monitoring and troubleshooting(Nagios)

•Installed, configuring and supporting network equipment including routers, switches VOIP, JSON,validating data sent through TSP

•Created, installed and maintained TCP/IP configuration definitions for all

TCP/IP components

•Provided on-call support to consumer networks.

•MDM Administrator - Airwatch

•Office 365 Administrator (Azure)

Senior Field Service Engineer

USCIS - Washington DC

October 2019 to August 2021

•Performed troubleshooting of systems problems

•Provided on-site support for deployment and security remediation

•Provided desktop, application and network application incident resolution

•Managed user installation and relocations requests

•Assisted with PIV card issues

•Ensured laptops are properly encrypted

•Provided password recovery for encrypted device

•Ensured every device is wiped/degaussed prior to site removal

•Restarted wiring closet cabling electronics including switches and other network devices

•Worked with SOC on solving security incidents, such as blocking phishing attempts and cleaningmalware

IT Support/Field Engineer

Unisys/Dell - Washington DC

August 2018 to October 2019

•Provided in person support for desktops, laptops and printers.

•Diagnosed and repaired hardware, software and network issues

•Ensured proper documentation, notification, escalation, tracking, and follow up of all incidents andrequests

•Provided exceptional customer service to clients in the resolution of technical issues

•Imaged and installed operating systems

•Troubleshooted wireless problems

•Administered Active Directory, group policy, Office 365, Microsoft Exchange and other systems

Education

B.S. in Computer Networking and Cyber Security

University of Maryland Global Campus - Adelphi, MD, US

January 2019 to September 2022

Skills

•Portuguese.

•Spanish

•English

•Microsoft Windows Server

•Network Administration

•Linux

Certifications and Licenses

CompTIA Security+

CompTIA A+

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