Customer Service Project Management
Resume:
JENNIFER LEWIS
***.*.********@*****.*** 801-***-****
Instagram: mystic.raven.designs
**** * *** * ****, Utah 84043
PROFILE
Proven leader with 8 years’ experience specializing in management, project management, data and information analysis and customer service. Professional, creative and reliable individual with a documented ability to complete projects under strict deadlines. Effective oral and written communicator and proactive individual known for timeliness, and recognized analytic skills.
EXPERIENCE
May 2023 – May 2024
December 2018 – May 2023
Jr. SAP Configuration Analyst, doTERRA International, LLC
Manage tickets concerning a variety of SAP system related issues. Worked with different departments consulting on multiple projects, some at the same time. As part of the consultations, would dive into learning the process with hands-on experience from the actual teams. Would advise on different business processes and relay information to all levels of the company, keeping constant communication throughout the progress of the project.
Shipping and Returns Lead, doTERRA International, LLC
Manage shipping team focusing on internal customer service for US, Canada, Australia, and Global Access markets. Maintain inventory update information for customer service. Maintain consistency with answering inventory status tickets Coordinate and troubleshoot with Operations and our couriers to ensure packages get delivered. Help resolve any address corrections, replacements, or refunds from Operations. Analyze all Narvar feedback surveys and proactively resolve customer shipping issues. Organize records and resolve Returns for Australia, Canada, Europe, Alaska, Hawaii, and South Africa.
January 2018 – December 2018
June 2016 – January 2018
January 2015 – January 2016
IT agent, doTERRA International, LLC
Maintain relationships with customer service agents, by resolving internal technical issues. Maintain relationships with members as well by helping customer service agents resolve website errors and other similar technical issues.
Shipping Agent, doTERRA International, LLC
Maintain relationships with customer service agents, by helping resolve shipping issues. Provide solutions for agents by offering fast resolutions for members. Maintain relationships by communicating clearly, concisely, and professionally. Help complete projects given to us by Operations.
Piano Teacher, Self-Employed.
Communicate beginner techniques in a concise, simple way that is easily understood by young kids. Create and maintain relationships with students and parents by proactively reaching out and asking questions. Plan and schedule ahead for each lesion taking the kid’s ability and knowledge into account.
EDUCATION
Utah Valley University, Orem, Utah
December 2023: Bachelor of Fine Arts; Concentration: Illustration. Minor in Marketing
December 2023: Bachelor of Science in Art and Design
May 2021: Associate of Applied Science in Art and Design
May 2018: Associate in Science
KEY SKILLS AND CHARACTERISTICS
·Project Management
·Data and Information Analysis
·Team Management
·Team Conflict Resolution
·Microsoft Office Suite
·Abode Suite
·Attention to Detail
·Goal Setting
·Strategic Thinking
·Business Consultation
·SAP System
·Budget Management
·Time Management
·Oral and Verbal Communication
·Composition and Design
·Active Listening
·Troubleshooting
·Critical Thinking
·Prioritization
·Relationship-Building
·Adaptability
·Ticket Management
REFERENCES
Jared Bellitti
Call Center Senior Manager, doTERRA International, LLC
*********@*******.***
Andy Ushijima
Call Center Shipping Manager, doTERRA International, LLC
*********@*******.***
Marie Jorgensen
SAP Order Management Support Analyst, doTERRA International, LLC
**********@*******.***
Letter of Recommendation for Jennifer Lewis
Relation: Former Supervisor as the Global Shipping Project Manager
Jennifer’s Job Title: International Shipping and Returns Team Lead
Company: doTERRA
Duration of Supervisory: 5+ years
To whom this may concern,
In my 10+ years at doTERRA, I have come across thousands of different faces of varying talent and skill level. Jennifer is without a doubt the best co-worker anyone could ever ask for in a professional environment. She is a hard worker, with an impeccable work ethic, a fast learner, and is the most punctual individual I have ever had the pleasure of working with at doTERRA. In the entire time that I was her supervisor, she was never tardy, and I can only recall one sick day that was due to something unavoidable; moreover, she has never missed a deadline. I praise her ability and willingness to learn new skills, as well as her persistent determination to improve all our processes. In my honest opinion, any serious business would be lucky to have her and should consider her for employment.
Best regards,
Andy Ushijima
I am delighted to recommend Jen, whom I had the pleasure of working with during her tenure as an SAP Configuration Analyst at doTERRA. Throughout her time with us, Jen consistently demonstrated exceptional qualities, including a strong sense of community, effective communication skills, and remarkable adaptability.
One of Jen's significant contributions was her proactive engagement with the quality department to streamline our supply chain processes. Working diligently to reduce product hold times, Jen collaborated closely with stakeholders across departments, meticulously analyzing our processes to identify areas for improvement. Her efforts culminated in the creation of a comprehensive flow chart and a compelling presentation outlining opportunities for enhancement. Jen's ability to build strong relationships and her keen understanding of the broader organizational dynamics greatly impressed the Senior Director of Quality.
Jen is an outstanding communicator, a trait that she consistently displayed during our online meetings and calls. I have witnessed her maintain a poised, calm, and collected demeanor in every interaction, regardless of the situation.
Moreover, Jen excels in adaptability. She quickly familiarized herself with our ERP system and seamlessly transitioned from our previous project management software, WorkFront, to Halo. Her adeptness in managing tickets and effectively liaising with our business partners ensured smooth operations and timely resolution of tasks.
I am confident that Jen will excel in her future endeavors. If you are seeking a dedicated team member who can foster a sense of community, communicate effectively with stakeholders, and adeptly navigate challenges, then Jen is the ideal candidate.
Sincerely,
Ty Higley
SAP Configuration Analyst
Clayton Tuckett
271 S 240 W
Lindon, UT 84042
****.*******@*******.***
To Whom It May Concern:
It is my pleasure to strongly recommend Jennifer Lewis for the position of [position with Company Name]. I have more than 25 years of experience working in various industries and while I’ve worked with many people over that time, Jennifer is one individual I have worked with who truly stands out.
During our time together at dōTERRA International LLC, Jennifer displayed great talent in her role as an SAP Configuration Analyst. When we first met, I was beginning a junior role alongside Jennifer and a team of three other analysts. I was greatly impressed with the attention to detail that Jennifer displayed and how well organized she was with the projects she was working on. More recently, Jennifer and I were part of a team who addressed all support related requests received by our team, and Jennifer excelled in her ability to gather information, determine the issue(s), and form a plan of action to resolve each ticket within a reasonable amount of time. By her actions, Jennifer made it known to me that she was an invaluable team member and reliable employee for dōTERRA.
It wasn’t just Jennifer’s technical skills as an SAP Analyst that impressed me, however. Jennifer was a joy to work with because of her positive attitude and her genuine interest in the lives of those with whom she worked. Additionally, Jennifer is an incredibly talented artist and her attention to detail in her artwork bled through to all the work she did as an Analyst and no doubt in other positions during her time with dōTERRA. While in the office, I often saw Jennifer working on her art projects during any free time she had, during her lunch or other scheduled breaks.
Her dedication to her artwork, education, and her role as an SAP Configuration Analyst has proven to me that she would be a great asset to any team, and I am confident that Jennifer would be an excellent fit for this position.
If you need more information, please do not hesitate to contact me and I would be happy to elaborate further on my time working with Jennifer.
Sincerely,
Clay Tuckett
Digital Artwork Pencil Collage Pen Drawing: Raven and Trigon Gouache Skull Painting Pencil Drawing: If Velma was a villain Ink Drawing
Digital Painting
Ink Drawing from Life
Digital Painting
Digital Painting: Sin of Pride
From a child’s imagination to what I turned it into
Digital Painting: Tomb Raider Movie Poster. (Inspired by Drew Struzan)
Digital Painting: The Hermit Tarot Card
Digital Painting
Digital Painting: Beauty and the Beast Book Cover (Above) and half page illustration (below).
Digital Painting: The feeling of Numb
Digital Painting: Sympathy for the Devil
Digital Painting: Madame Leota
Digital Painting: Sherlock Holmes Movie Poster
Digital Painting: The Silence of the Lambs Book Cover
Digital Painting: Hidden Figures Movie Poster
Digital Painting: Lydia and Beetlejuice as American Gothic
Digital Painting: Sci-Fi Pirates of the Caribbean
Digital Painting: Lock, Shock and Barrel
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