Customer Service Administrative Assistant

SUMMARY

Highly motivated bi-lingual (Spanish) administrative professional with over 36 years experience in the construction/heavy duty equipment industry. Able to negotiate and problem solve quickly, accurately, and efficiently. Adept at multi-tasking to achieve individual and team goals. Diverse background including: customer service, administrative assistant, payroll, accounts receivables/payables, collections and inventory management. Proven track record of taking initiative, creativity and leadership skills in new situations to achieve excellent results.

PROFESSIONAL EXPERIENCE

Briggs Equipment, Houston,Texas

2024

Customer Service Advisor

Work directly with shop Technicians. Purchase orders. Schedule work orders.

Bobcat of Houston, Jersey Village, Texas

2018 – 2024

Service Administrator

Worked directly with all employees to achieve customer needs, and responsible for handling any customer equipment needs/issues.

CLM EQUIPMENT, Houston, Texas 2012 to 2015

Service Administrator

Worked directly with all employees to achieve customer needs, and responsible for handling any customer equipment needs/issues.

Effective sales effort with existing and walk in customers

Managed inventory on property, scheduling of equipment to customer work sites, PM on equipment

Determine type of equipment best suited for each customer

Processed customer work orders and invoices

Processed payroll, and employee time sheets

HI-WAY EQUIPMENT, Houston, Texas 2011 to 2012

Fleet Operations Coordinator

Managed and directed all daily activities and personnel related to Fleet Operations.

Handled all purchasing of equipment attachments

Managed inventory control of all new incoming equipment

Processed customer purchase orders

Dispatched trucking team members for new sales calls

SUNBELT RENTALS, Houston, Texas 2011

Counter Sales Agent

Processed and managed all activities related to counter operations which included existing and walk-in customers.

Processed all customer purchase orders, and invoicing

Managed dedicated customer accounts, i.e. customer service, complaints, account maintenance

Processed payroll and employee time sheets

Processed all shipping and receiving

HERTZ EQUIPMENT RENTAL, Houston, Texas 2009 to 2011

Service Dispatcher/Sales Coordinator

Managed administrative activities, and dispatching of yard personnel for deliveries and pickup of customer equipment requests.

Dispatched Field Service Mechanics and Haul Trucks

Handled incoming calls and walk-in customers

Processed customer work orders, rental contracts, invoicing, and charge-backs

U-BROTHERS, Houston, Texas 2009 to 2009

Sales/Rental Assistant

Worked directly with all employees to achieve customer needs, and responsible for handing any customer equipment needs.

Handled dispatch of equipment and managed inventory control

Handled incoming calls and walk-in customers, while maintaining relations with dedicated customer accounts to ensure client and vendor satisfaction

Processed customer work orders, rental contracts, invoicing, and accounts receivables/payables

SUNBELT RENTALS, Houston, Texas 2007 to 2008

Counter Sales Agent

Processed and managed all activities related to counter operations which included existing and walk-in customers.

Processed all customer purchase orders, and invoicing

Managed dedicated customer accounts, i.e. customer service, complaints, account maintenance

Processed payroll and employee time sheets

Processed all shipping and receiving

Handled incoming calls and walk-in customers and/or customer correspondence

SUNSTATE EQUIPMENT, Houston, Texas 2003 to 2007

Counter Sales Agent

Processed and managed all activities related to counter operations which included existing and walk-in customers.

Processed all customer purchase orders, and invoicing

Managed dedicated customer accounts, i.e. customer service, complaints, account maintenance

Processed accounts receivables

Processed purchase orders, invoicing, and inventory control

HOLT - CAT, San Antonio, Texas 1997 to 2003

Branch Administrator

Worked directly with all employees to achieve customer needs, and responsible for handling any customer equipment needs/issues.

Effective sales effort with existing and walk in customers

Managed inventory on property, scheduling of equipment to customer work sites, PM on equipment

Determine type of equipment best suited for each customer

Processed customer work orders and invoices

Processed payroll, and employee time sheets

Handled customer collections

COMPUTER SKILLS

Microsoft Windows, Microsoft Word, Microsoft Excel,

E-Payroll, DBS – QuickBooks, Lotus Notes,

AS400 Rental Man, Keystone

References provided upon request

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