Customer Service Special Education

WANDA DERUA

443-***-****

**********@*****.***

PROFESSIONAL GOAL- Secure a responsible career opportunity

expanding my knowledge and skills while contributing to the

success of the organization.

CREDENTIALS

06/2018 –PRESENT

DROP COUNT REPRESENTATIVE, MARYLAND LIVE CASINO

● Operate electronic currency counter/sorter; Prepare and bundle

currency for drop verification; Always maintain confidentiality;

Informs supervisor of discrepancies; Records currency from each bill

acceptor; Separate slot ticket & currency from gaming machines

05/2015 –04/2021

STYLIST, DI J’S

● Perform analysis of customer’s hair condition; shampoo and treat all

hair types; Plans desired style effect(studying facial features; confers

with customer; make recommendations; examine potential styles);

Consistently maintain quality service; Constantly follow organization

standards and legal regulations; Record and Collect Charges;

Maintain creativity, technical knowledge, and professionalism

02/2013 – 05/2015(PART TIME)

STYLIST, HAIR CUTTERY

Provide cosmetology services consisting of hair styling and

scalp treatments. Consistently maintain quality service;

Constantly follow organization standards and legal regulations;

Obtain revenue; Maintain creativity, technical knowledge, and

professionalis.

● 01/15-06/15

● TEACHER ASSISTANT BCPS (Hernwood Elementary School).

Provides instructional support to teachers in the daily management and

instruction of special education students. Requires some knowledge of

child growth and development, group interaction, health, safety, and

first-aid methods. Works with individual and small groups of children to

develop fine and gross motor skills.

02/2012 – 05/2014

CASHIER, WALMART

Welcome customers, respond to customer inquiries, provide advice or

product recommendations as needed; Operate scanner & cash register;

Balance currency for credit and debit sales; generate monetary reports;

Ensure that product prices are correct; Consistently follow organization

procedures while maintaining excellent customer service

01/2009 – 10/2012

JEWELRY SALES CONSULTANT, SHAWS JEWELERS

● Assist customers daily with their jewelry needs; Sustain familiarity

w/latest jewelry trends in fashion to meet customer expectations;

Preserve cleanliness of jewelry displays; Arrange jewelry pieces

pleasingly to customer eye; Facilitate & process all revenue

transactions; Run Credit Check as needed for customer credit card

inquiry; Responsible for securing all jewelry pieces; Maintain

inventory of all items within jewelry store.

06/2009 – 01/2010

MEDICAL RECEPTIONIST, PARKWEST MEDICAL (TEMPORARY)

Answer multi-line phone, Direct call to appropriate staff

member as needed; Greet patients upon arrival, maintain

patient entry log; Obtain and verify insurance and other

necessary data from patients; Provide patients w/intake and

any necessary forms to include office policies and legally

required documents; Obtain payment from patients for co-pay

& uninsured visits; schedule appointments for all new &

recurring patients per physician availability; Keep

confidentiality of patient hard copy and electronic health

records; Consistently provide patients w/support and guidance

throughout their visit

EDUCATION

CERTIFICATE MASSAGE THERAPY, BALTIMORE SCHOOL OF MASSAGE

COSMETOLOGY LICENSE, EDMONDSON WESTSIDE HIGH SCHOOL

SKILLS

● 15+ years of varied customer service experience ● Exemplary dependability and time

● Experienced in positions of trust management skills

● Over 10+ years of revenue experience ● Adept learning ability

● Team Player that works well Independently

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