Customer Service, lead, management
Resume:
Maria S Cueva Education GED ****
El Paso TX 79915
*********@*****.***
Customer service management/lead
Highly experienced in customer service in restaurant and grocery store bakery. 7 years in customer service and hospitality for Whataburger as a manager. Taking on ordering and scheduling to running shifts and taking care of our customers and employees. 9 years Lead experience in customer service and ownership of running the Bakery department at HEB. Helping grow and hire new hires and development of current partners to new positions and or management/lead positions within. Running the department by myself, inventories, Helping with the scheduling, setting up for big holidays/sales/production.
Work experience
HEB Grocery-Bakery Lead
2015-2024
Started off as a PT partner and worked myself into a lead position to learn all aspects of the bakery within a year. Helped develop our partners into new areas of the bakery or into leadership roles for their specialty or into Leads for other departments or bakeries. I was 2nd in command when my department manager was gone for vacation or days off. Managed the bakery, ordering and making sure the department was A+ standards while taking care of the customers.
Whataburger manager
2008- 2015
Started off as a crew member and worked into a lead position then into a manager position.
I was responsible for running shifts, ordering, cash handling, scheduling and serving the best hospitality whataburger had to offer. I developed great crew members into leads and managers.
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