Customer Service Representative
Resume:
Howard Brown
Conyers, GA *****
**.**********@*****.***
Hardworking and focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success. High mechanical aptitude.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Pep Boys - Decatur, GA
June 2023 to March 2024
I do customer service, make sales over the phone, invite all customers to the store, work with technicians to properly diagnose vehicles, provide estimates in person and over phone, meet certain sales goals every day and every month, manage work flow to meet customer expectations and timeline. Maintenance Technician
Gwinnett Truck and Rental - Duluth, GA
January 2021 to November 2022
Maintained RV’s, 26 foot box trucks, and cars. Properly maintained all vehicles, doing scheduled maintenance. Oil changes, checking tires, changing tires, checking fluids, adding fluids if necessary, servicing batteries, and brake checks. Ensuring customers vehicle is working properly, upon rental. Assistant Manager
Mavis Tires & Brakes - Buford, GA
December 2019 to December 2020
Improved customer satisfaction and loyalty by building an atmosphere focused on positive, memorable experiences.
Created culture focused on customer service and satisfaction, resulting in improved customer loyalty and retention.
Managed business operations, working closely with senior management to develop KPIs, build operating dashboards, and monitor performance. Monitored and adjusted staff schedules based on business requirements. Recommended and implemented procedural changes to enhance services rendered to customers. Sales Associate
NTB - National Tire & Battery - Buford, GA
September 2017 to December 2019
Maintained knowledge of current and future promotions to provide accurate service and inform customer purchasing decisions.
Promoted credit and loyalty programs during customer interactions. Resolved customer issues quickly to recapture the customer's loyalty and maintain the sale. Maintained robust inventory of available products, avoiding delivery delays and maximizing profits. Planned efficient sales routes to maximize the number of customers served and incoming revenue. Mixer Operator
Panera Bread - Norcross, GA
April 2012 to June 2017
Operated cooking, mixing, blending, and processing equipment. Reviewed and followed recipes to meet flavor, texture, clarity, bouquet, or color standards. Recorded food batch production data, including ingredients used, temperature,and time cycle. Followed government regulations to grade food products according to type, color, or moisture content. Applied knowledge of temperature settings and ingredient solubility to coordinate mixing sequences. Completed assigned tasks with little or no supervision. Education
High school diploma
Peachtree Ridge High School
Skills
• Wet chemistry
• Brake repair
• Procurement
• Business Management
• Data Warehouse
• Business Requirements
• Oil Change
• Automotive service
• Tire service
• Calipers
• Micrometer
• Precision measuring instruments
• Manufacturing facility
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