Customer Service Representative
Resume:
Done # od.s*.us-west-*.amazonaws.com (,
Cartisha Fagan
Cincinnati, OH 45211
Promotes understanding attitude and compassionate nature to achieve comfortable and welcoming
environment Willingness to take on added responsibilities to meet team goals.Ability to handle
multiple projects with a high degree of accuracy.Customer Service Representative bringing top notch
skills in oral and written communication, active listening,and analytical problem-solving skills.Enhances
customer experiences by understanding customer desires, providing customized solutions to build
loyalty.Dedicated Customer service professional with knowledge of service delivery and proven
multitasking abilities.Committed to maintaining professional relationships to increase profitability
and drive business results.To seek and maintain full-time position that offers professional challenges
utilizing interpersonal skills,excellent time management and problem-solving skills.
Work Experience
Remote Customer Service Representative
University of Cincinnati hospital - Cincinnati, OH
Answered constant flow of customers calls with minimal wait times.
Providing primary customer support to internal and external customers.
Offered advice and assistance to customers,paying attention to special needs or wants.
Responded to customer request for products services and company information.
Patient Ambassador
fC
Enhanced patient satisfaction by promptly addressing concerns providing empathetic support during
their healthcare journey.
Improved hospital reputation for excellent patient care by consistently delivering compassionate
assistance to patients and families.
Developed strong relationship with patients fostering trust through open communication and attentive
listening skills.
Facilitated clear communication between medical staff,and their families,ensuring all parties were
informed of treatment plans and progress updates.
Utilized customer service software to manage interactions and track customers satisfaction.
Home Health Aide
Maintained a safe and clean environment for patients,reducing falls and accidents.
Collaborate with healthcare professionals to develop individualized care plans,addressing specific needs
and goals of each patient.
Provided emotional support to patients and families.
Administered medications as prescribed,ensuring proper dosage and timely administration for optimal
health outcomes.
Assisted clients with daily living activities,enhancing their independence and quality of life.
Education
High school diploma
Western Hills High School
gust 1996 to May 2001
Skills
+ Analysis Skills
+ Medication Administration
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