Production Manager Customer Service
Resume:
Kyle Shampine
Production Manager
Riverview, Fl. 33579
*********@*****.***
As a born extrovert, I feel there is nothing to which I set my mind to that I cannot accomplish.
Equally, I believe that any team of people that values character and honor over numbers and profit will always stand the best chance of longevity and prosperity.
Our success is solely desire-driven. Know your numbers, know your competition, know your people, and know yourself.
Work Experience
Production Manager – Long Home Products
2022-Present
I am responsible for all facets of ordering, margin control, and installation specifications.
I manage 15+ employees and hold customer service and satisfaction as the top priority.
Production Manager – Installed Building Products
2020-2022
Responsible for all facets of ordering, margin control, and installation specifications.
I manage 15+ employees and hold customer service and satisfaction as the top priority.
Business Owner – Specialized Shower Solutions
2017-2020
In the bathroom remodeling industry focusing on U.S. Marble and Dreamline shower doors.
Project Specialist – Lowe’s Home Improvement Interior Design/Remodeling Department
2014-2017
Outside Sales running pre-determined leads and building quotes and budgets for remodel projects
Assistant Manager – Hardwood Floors and More
2012-2014
Responsible for all aspects of sales, inventory, and managing a team of employees
Assistant Manager – Advanced Auto in Dade City and Lakeland
2010-2012
Responsible for all aspects of sales, inventory, and managing a team of employees
Outside Sales – Empire Today
2008-2010
Outside Sales running pre-determined leads and building quotes and budgets for remodel projects
Store Manager – Tampa and Town-n-Country Flooring
2006-2008
Responsible for all aspects of sales, inventory, and managing a team of employees. I was also responsible for all installation training and completion.
Store Manager - Dwyer's Home Improvement in Massena, NY
2003-2006
My immediate report was to the owner/president of the company, Mr. Tom Dwyer. Responsibilities included training staff on all basics of retail operation which involved sales techniques, understanding margin needs and creation, inventory control, customer service, etc My experience was applied towards the P&L statement, actual graphs, interviews, discharges, marketing analysis reports, forcast, and a furthering focus on the profitability of the flooring business in that area. Reason for leaving: The owner and president decided to close this eighty-year-old business due to personal and medical reasons.
Installation Manager - Jack of Hearts Flooring in Syracuse, NY
2002-2003
My immediate report was to the owner/president of the company, Mr. Tony Dibiase. My responsibilities included the day to day tracking of warranty specified installations of all flooring products which demanded an in-depth knowledge of CFI and CRI specifications. I also trained personnel as well as develop avenues for increased margin capabilities and loss prevention. Reason for leaving: I left for the opportunity of Store Manager offered in Massena, NY.
Independent Contractor
2001-2002
During this time I went back to work as a sub-contracted flooring installer for several companies in the South Lakeland area of Florida.
Supervisor - The Home Depot in Cicero, NY., Newport, VA., Lakeland, FL.
1996-2001
In Cicero, NY. I was transferred to Newport News, Va. and then to South Lakeland, Fl.
Over the five- and one-half years with this company I held several positions and descriptions. I was originally hired as a sales associate and was given the responsibility of all flooring measures. Shortly after my hiring I was made an expediter in charge of all flooring installs. By the end of my first year with The Home Depot I was promoted to Dept. Supervisor. My family and I were asked to transfer to Newport News, Va. and assist in the opening of a new store as a Dept. Supervisor. One year later I was transferred to South Lakeland, Fl. as an Area Manager. This position carried several more key-carrying responsibilities such as opening and closing the store, counting vault, setting alarm systems, and other tasks. I was still responsible for three departments within the store with six to ten employees each and in charge of all training, GMROI reports, actual graphs, P&L, as well as inventory control and ordering for all. During my time at the South Lakeland store I was asked to assume the Sales Trainer position and all its responsibilities while maintaining my current responsibilities as an Area Manager. This meant traveling to area stores and training associates on sales techniques and product knowledge of flooring. Reason for leaving: I left The Home Depot due to radical changes in leadership upon the appointment of a new CEO. Some managers' names and numbers can be provided if requested. Many are no longer with the company.
Education
Psychology and sociology
Community College - Rochester, NY 1984 to 1986
Purdue University(IUPUI)
1983 to 1984
Skills
Interior Design
Sales
Management
Installation
Purchasing
Inventory Control
Margin Control
Scheduling
Customer Service
Interviewing
Employee onboarding and termination
Warranty
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