Executive Assistant

Amy Allbaugh

Surprise, AZ ***** 402-***-**** *********@*****.*** www.linkedin.com/in/amy-allbaugh

Summary

Experienced Executive Assistant adept at managing senior-level executive support, event coordination, travel arrangements, and fostering strong stakeholder relationships to streamline processes and enhance organizational efficiency.

Core Competencies

• Customer obsessed

• Excellent interpersonal and networking skills

• Enthusiastic about learning and knowledge-sharing

• Event planning

• Calendar management

• Resourceful problem solver

• Travel coordination – international and domestic

• Expense reports

• Meeting planning

• Attention to detail

• Cross-team collaboration and knowledge sharing

• Discretion and confidential

Experience

CSG (FORMERLY CSG SYSTEMS, INC), OMAHA, NE 2012 - 2024

SENIOR EXECUTIVE ADMINISTRATIVE ASSISTANT (2022 – 2024)

Provided comprehensive support to the CTO (Chief Technology Officer) organization.

• Assisted the CTO, two Vice Presidents, multiple Executive Directors, Directors, and managers within the CTO organization.

• Supported 1,200+ employees primarily based in the US with additional responsibilities for international locations as needed.

• Focused on project-based tasks, including software maintenance, purchasing (Oracle), budget analysis, event coordination (ranging from 20 to 650 attendees), domestic and international travel arrangements, expense reimbursement (Concur), and calendar management.

• Developed strong relationships with senior management and department stakeholders to ensure compliance with corporate policies.

• Streamlined processes by effectively communicating policies and procedures across multiple individual organizations within the Chief Technology Officer organization.

• Successfully coordinated multiple team trips to Bangalore, handling everything from flight research and documentation requirements to end-of-travel expenses.

EXECUTIVE ADMINISTRATIVE ASSISTANT (2012 – 2022)

Provided comprehensive support to the CTO (Chief Technology Officer) organization.

• Assisted, two Vice Presidents, multiple Executive Directors, Directors, and managers within the CTO organization.

• Assisted 1200+ employees primarily based in the US but also international locations.

• Focused on project-based tasks, such as software maintenance, budget tracking, event coordination (ranging from 20 to 100 attendees).

• Managed quarterly DevOps presentations, speaker coordination, and knowledge sharing.

• Daily administrative tasks including but not limited to purchasing, budget tracking, event coordination (ranging from 20 to 100 attendees), domestic and international travel arrangements, expense reimbursement, and calendar management.

• Developed strong relationships with critical personnel, across multiple departments to ensure rapid issue resolution, while working with those same individuals to streamline processes. Beta-tested many applications to confirm that end users would have a seamless experience.

• Trained new administrative assistants in expense reporting, iProcurement (Oracle), and other ad-hoc questions. Created a Teams channel for all administrative assistants to house common information, keeping the team educated in real-time.

JELECOS SYSTEMS INC, Omaha, NE 2007 – 2012

EXECUTIVE ASSISTANT

Provided direct assistance to Executive leadership (President/CEO, COO, CFO, one VP, and two Directors) including managing calendars.

• Office Manager duties included additional support for staff, office supply purchases, and records retention.

• Oversaw department budget, approving purchases and subsequent invoicing. Refined and led the procurement process. Conducted monthly credit card audits for appropriate purchase and Use Tax reporting.

• Created and maintained the new hire process, from interviewee to new hire onboarding.

• Secured travel arrangements.

• Organized all company events, from monthly company offsite meetings to annual client events (200+ invitee golf outings and holiday client parties).

• Communicated with the building manager regarding facility needs.

• Led employee wellness committee.

SMARTPRACTICE, Phoenix, AZ 2005 – 2006

EXECUTIVE ASSISTANT

Provided direct assistance to the Chief Financial Officer (CFO), three Vice Presidents, and their direct reports (12 Directors).

• Maintained CFO’s daily calendar and incoming/outgoing correspondence.

• Assisted with visitor management and prepared materials for meetings and appointments.

• Managed Trademark, Registration, loan, and contract files as required.

• Assisted with various Human Resources projects, as needed.

• Served on the company Green Team (recycling initiative).

Technical Skills

• Microsoft Outlook

• Microsoft Word

• Microsoft Excel

• Microsoft PowerPoint

• Microsoft 365

• Microsoft Teams

• Oracle

• Chrome River

• Wix Website Builder and CRM

• Microsoft Visio

• Concur

Education

BACHELOR OF ARTS, LITERATURE UNIVERSITY OF NEBRASKA - LINCOLN

Activities and Interests

Chief of Staff for WE LEaD, a CSG EBG focused on leadership advancement for CSG's female employees (2019 – 2023). Volunteer at Open Door Mission and Trinity Lutheran Church (Omaha). Part-time fiction editor. Avid reader. Technical Assistant for Addison Avenue Hair Shows (continuing cosmetology education).

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