Assistant General Manager

Emmanuel, Ndukwe

502-***-**** ******************@*****.***

www.linkedin.com/in/emmandukwe

WORK EXPERIENCE

Drury Inn & Suites December 2023 - Present

Assistant General Manager, Louisville, KY

• Uphold exceptional guest service by promptly addressing inquiries and complaints, fostering a positive work environment, and ensuring adherence to Drury Hotels policies.

• Oversee recruitment, training, and support for hourly team members, optimizing their placement and equipping them for success.

• Lead and inspire the hotel team in aligning with Drury's Vision, Mission, and Values.

• Manage budget adherence, identify operational efficiencies, and recommend capital expenditures for quality, service, productivity, and teamwork (QSPT) improvement.

• Drive sales and market share growth through strategic implementation of sales and marketing programs, while ensuring compliance with applicable laws and regulations. Drury Inn & Suites April 2023 - November 2023

Hospitality Management & Supervision - Intern, Louisville, KY

• Develop and implement strategies to improve guest experience and satisfaction.

• Assist region management with achieving a 9.6 score for hotel quality assurance.

• Elected to train/mentor employees according to industry standards

• Awarded employee of the month for 2023 Q3

• Selected to serve on a recovery project that included a 4-month backlog in back-of-house management. Resolved the issue by using a personally built tracking system according to industry standards.

Launch Capital Partners January 2022 - April 2023

Investments Services Manager, Louisville, KY

Developed and implemented procedures to attract and retain high-net-worth investors, including conducting market research and analysis to identify potential investment opportunities and create compelling investment proposals.

• Built and implemented an organization-wide app called “Launch Impact Report” used to track company properties and help with property management.

• Co-created a keynote report for a grant proposal that resulted in a $100+ million grant award organization-wide.

• Recognized by management for providing timely and accurate investment performance reporting to high-net-worth investors.

Southern Baptist Theological Seminary May 2017 - December 2021 Audio Visual & Classroom Technology Tech, Louisville, KY Provided high-level technical support and expertise in the installation, troubleshooting, and setup of audio-visual equipment for events, ensuring optimal functionality and seamless experiences.

• Contributed to the successful execution of 4 major county-wide festivals.

• Conducted rigorous quality control inspections, ensuring flawless execution of events and contributing to a 40% reduction in technical glitches.

• Acknowledged for optimized audio-visual setups for events and serving as a tech consultant in academics, guaranteeing flawless experiences and driving technology adoption. EDUCATION

University of Louisville,

Louisville, KY — Master of Business Administration and Management, 2023 Boyce College,

Louisville, KY — B.S in Business Administration and Management, 2021 Emmanuel, Ndukwe

502-***-**** ******************@*****.***

www.linkedin.com/in/emmandukwe

SKILLS/CERTIFICATES

Certificate - Managerial Analytics - University of Louisville Certificate - Microsoft Office Specialist - Microsoft HOBBIES & INTERESTS & OTHER RELEVANT ACTIVITIES

Community service - 1937 project, Professional Development, and Speaking Engagements: Ted Talk

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